Dollar - Honolulu - Airport (hnl) Information, Car Rental Instructions & Policies

The Dollar representative offered us an upgrade to a Chevrolet Impala, 2018 model with only 3,300 miles on the clock. It was nice to drive a larger car than what we had booked. As we are both travel agents for Australia's largest travel group, it was nice the hear that we send a lot of business to Dollar Honolulu Airport and then to be recognised with a upgrade.

The staff was quick, efficient and polite. We've got a bigger car at no extra cost. Everything went quite well. Thank you and keep up the good work!

I was happy because there was "No" line so right up to the counter and out of there.

No hassle, easy to deal with. Car was great

Pick up experience could be improved by clearer signage and direction at airport. Great service from Dollar, particularly at drop off by staff member Kaipo.

An extremely long wait for the shuttle bus then 3 all turned up at once! at the pick up desk no information about returning the car so when I dropped it off I parked in the wrong place, told to park under the blue umbrella, so I did, that was wrong too! Basic car, need to clean INSIDE the windscreen too please. Smelt of stale cigarette smoke, yuk.

It took a hour to pick up the car.

The car was great .just what we needed, dollar service center was goid just struggled to find the pick up point, but all in all it was good.

Wait for car over one hour. Time wasted.

I got an upgrade to a larger vehicle for a very good price $15/day.. The checkin was horrendous though- almost 2 hours to get the car.

Generally good service at HNL airport. Car condition is overall good.

The staff were professional, and even after promoting their services, they didn't insist when I declined. Simple and user-friendly! An excellent experience!

Pretty good, very efficient.

Satisfied. There was a shuttle bus service. Since the Fiat 500 I booked wasn't available, they provided a Chevrolet Sonic as a replacement.

Very convenient

Very good

Very good

I rented a Jeep Wrangler from Dollar on the Big Island of Hawaii. When I returned to Oahu to pick up the car and mentioned that I needed to pick up friends, the Dollar staff asked how many people were with me. I said five, and they suggested upgrading me to a seven-seat SUV at no extra charge, which was a pleasant surprise as I initially reserved a five-seat sedan.

Friendly and enthusiastic

Good service quality, easy car return.

Satisfied

Friendly attitude, car condition acceptable.

Renting a car was very convenient, and the vehicle was in great condition!

Didn’t wait long at all , car was good and drop off was quick & easy too .

During my recent car rental experience, I encountered aggressive upselling tactics that were both unprofessional and based on questionable premises. Firstly, the staff heavily emphasized worst-case scenarios to upsell additional insurance, presenting it as though an accident was almost inevitable as soon as I drove off the lot. This approach felt more like fearmongering than a genuine effort to assist customers in making informed decisions. Secondly, I was offered a Fuel Purchase Option at an upfront cost of $67, under the claim that it would relieve me of the need to return the car with a full tank of fuel. However, based on average fuel consumption for a typical trip in Hawaii, the estimated cost of fuel would likely be under $50—even if the car was used daily. This option, therefore, seemed overpriced and unnecessary. The sales tactic included exaggerating the inconvenience of refueling in Hawaii, including claims that fuel stations were difficult to access or that foreigners might face additional fees due to credit card charges. The most peculiar assertion was that entering a ZIP code at fuel stations posed a significant obstacle, which seemed far-fetched and misleading. These aggressive upselling techniques undermined my trust in the service and detracted from an otherwise straightforward rental process. I would encourage a more transparent and customer-focused approach, emphasizing informed choice over pressure tactics.