Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 13, 2025
Destination: Zurich
The attitude of the female receptionist was average, but everything else was fine.
View moreSeptember 11, 2025
Destination: Geneva
It was such an amazing experience! The staff were incredibly patient and enthusiastic. Due to personal reasons, I didn't plan my time well and then encountered a traffic jam, so I felt I might be late. I called the company in advance since, in Europe, if you delay someone's off-duty time, you typically have to pay a 50-euro fine (please take note of this!). However, the person handling both my car rental and return was so kind. Earlier, he had noticed I was a woman traveling alone and had helped carry my luggage to the car. Even when I delayed his off-duty time during the return, he waited for me in casual clothes and didn't charge me any fees. Sometimes, the kindness of strangers can be so touching. It was truly heartwarming!
View moreSeptember 7, 2025
Destination: Geneva
Fast service, no hidden charges, no upselling.
View moreSeptember 5, 2025
Destination: Zurich
Friendly attitude and efficient service!
View moreAugust 31, 2025
Destination: Lugano
The car was in excellent condition, and the staff at the counter were friendly and helpful! Highly recommended.
View moreAugust 31, 2025
Destination: chiasso
Excellent service! The staff member was incredibly kind and had a great attitude. She spoke English fluently throughout the entire process and was very polite while guiding us. Additionally, she didn't charge me for the highway sticker.
View moreAugust 29, 2025
Destination: Zurich
The service was excellent. The originally booked BMW 5 Series broke down, and they initially offered me a BMW 3 Series. After I expressed my dissatisfaction, they upgraded me to a Lexus RX450 SUV with only 1,880 kilometers driven.
View moreAugust 25, 2025
Destination: Geneva
Very good service. Especially when we returned the car an hour late, they didn't charge us for an extra day. Originally, we reserved a Polo, but they upgraded us to a high-end EV version of the Yaris instead, which included features like lane departure warning, emergency collision avoidance, and a rearview camera. The car was also easy to drive, though on the last day the tire pressure was low, so we went to a gas station and refilled it ourselves.
View moreAugust 24, 2025
Destination: Basel
Very satisfied
View moreAugust 23, 2025
Destination: Geneva
The car rental company is pretty good and efficient. Both QEEQ and Alamo provided excellent service. However, the car we received for this trip had issues. The Renault Clio's radio suddenly turned its volume to the maximum while driving on the highway, which was incredibly loud and dangerous, and we couldn't adjust it. After several minutes, the issue disappeared when we slowed down, but we didn't dare to use the car's system for the rest of the journey.
View moreAugust 22, 2025
Destination: Zurich
Overall pretty good, no unexpected charges.
View moreAugust 21, 2025
Destination: Zurich
Very satisfied, the vehicle was comfortable, clean, and the model was new.
View moreAugust 21, 2025
Destination: Zurich
Extremely satisfied! It was my first time renting a car abroad, and the overall experience was fantastic. The service was attentive, the process simple, and the car was in excellent condition. The store even upgraded the vehicle model!
View moreAugust 21, 2025
Destination: Zurich
It's okay.
View moreAugust 21, 2025
Destination: Geneva
The car was perfect and the staff really efficient and friendly. No problems at all.
View moreAugust 20, 2025
Destination: Zurich
Very nice and helpful.The oil was full when I picked my car.From my side, i couldn’t fill the oil full when i dropped the car.
View moreAugust 17, 2025
Destination: Zurich
They provided a Golf with adaptive cruise control for the entire journey on European highways, making the drive quite comfortable.
View moreAugust 17, 2025
Destination: Basel
Pretty good!
View moreAugust 16, 2025
Destination: Zurich
Very satisfied, the car is in great condition and very easy to drive.
View moreAugust 16, 2025
Destination: Zurich
The vehicle was very new, with less than 10,000 kilometers, and the service was consistently attentive and efficient.
View moreAugust 15, 2025
Destination: Interlaken
It's okay. They reminded me that there’s no insurance from the rental company, and in case of an accident, I would need to be charged first.
View moreAugust 13, 2025
Destination: Geneva
The car was very new, the staff were friendly, and the explanations were clear.
View moreAugust 11, 2025
Destination: Zurich
Very satisfied with the brand-new hybrid Mercedes-Benz C-Class wagon.
View moreAugust 10, 2025
Destination: Geneva
Few people, new cars, high-end features.
View moreAugust 10, 2025
Destination: Berne
Satisfied
View moreAugust 9, 2025
Destination: Zurich
The car was in excellent condition, the service was great, and the process was quick!
View moreAugust 8, 2025
Destination: Zurich
Pick-up process was convenient, staff attitude was good. However, I rented a BMW X3 but was provided with a Mercedes GLC300de. The vehicle was relatively new, with less than 10,000 kilometers on the odometer, but the trunk was quite small, only able to fit three small suitcases. The return process was swift; the inspection staff simply walked around the vehicle and said everything was fine, and the deposit was refunded within an hour. A reminder for everyone: Swiss roads can be quite tricky. They are narrow, have sharp bends, and drivers tend to go fast and aggressively. There are many speed limits, restrictions, and mobile cameras enforcing them, with frequent incidents of concealed enforcement. Self-driving tours may not be very friendly here. Road restrictions change quickly and often, so it's crucial to drive carefully.
View moreAugust 8, 2025
Destination: Geneva
Satisfied.
View moreAugust 7, 2025
Destination: Zurich
Overall, it's very good. We used this company in Australia before, and they are reliable and excellent.
View moreAugust 7, 2025
Destination: Geneva
Excellent service.
View moreAugust 6, 2025
Destination: Zurich
Excellent service. Purchased full insurance from the car rental company, everything went smoothly during the trip, and returning the car was seamless. The vehicle included a Swiss highway pass and was brand new.
View moreAugust 4, 2025
Destination: Geneva
The overall service remains excellent, no upsell, and they provided a free upgrade to a hybrid car.
View moreAugust 4, 2025
Destination: Zurich
Satisfied.
View moreJuly 31, 2025
Destination: Geneva
The vehicle was in excellent condition! The navigation system was impressive and accurate! Picking up and returning the car was very convenient!
View moreJuly 29, 2025
Destination: Lugano
Excellent, always a reliable car rental partner!
View moreJuly 29, 2025
Destination: Zurich
The car was very new, even better than expected.
View moreJuly 28, 2025
Destination: Basel
Overall satisfaction.
View moreJuly 28, 2025
Destination: Geneva
Refused the Swiss insurance, the staff was very helpful ❤️
View moreJuly 27, 2025
Destination: Zurich
Satisfied
View moreJuly 26, 2025
Destination: Geneva
Not bad, the overall process of renting and returning the car was quite quick.
View moreJuly 25, 2025
Destination: Berne
Very satisfied
View moreJuly 24, 2025
Destination: Zurich
Very satisfied.
View moreJuly 24, 2025
Destination: Geneva
The service is satisfactory.
View moreJuly 24, 2025
Destination: Lausanne
I reserved a manual car, but the car rental company upgraded it to an automatic. I'm grateful.
View moreJuly 24, 2025
Destination: Geneva
Quick and efficient
View moreJuly 23, 2025
Destination: Zurich
July 22, 2025
Destination: Geneva
Very satisfied
View moreJuly 21, 2025
Destination: Geneva
Very satisfied
View moreJuly 21, 2025
Destination: Geneva
Very satisfied, deposit was refunded quickly.
View moreJuly 18, 2025
Destination: Geneva
Satisfied
View more