Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 17, 2025
Destination: Geneva
Very good and very satisfying.
View moreJune 16, 2025
Destination: Luzern
Very satisfied, especially grateful to the service staff at the drop-off location for waiting after hours.
View moreJune 10, 2025
Destination: Geneva
The staff were very friendly during pickup, and even though I didn’t purchase the company's insurance, there was no aggressive upselling.
View moreJune 9, 2025
Destination: Geneva
We booked a Ford Focus, but when picking up the car, we were told that this model was not available. Instead, we were asked to switch to the Sportage class and charged an upgrade fee of 180 francs, which I find unreasonable.
View moreJune 8, 2025
Destination: Geneva
Highly satisfied.
View moreJune 4, 2025
Destination: Zurich
Excellent
View moreJune 4, 2025
Destination: Geneva
Make sure to check with a flashlight when returning the car, and take clear videos and photos when picking up the car.
View moreJune 2, 2025
Destination: Zurich
Satisfied
View moreMay 27, 2025
Destination: Zurich
The rental company charged arbitrary fees, added an upsell fee, but the actual car model remained unchanged.
View moreMay 27, 2025
Destination: Geneva
Very satisfied, the car is very new and easy to drive. I arrived 40 minutes early, and they still handed the car over to me.
View moreMay 26, 2025
Destination: Zurich
Very satisfied, both pickup and dropoff were very smooth.
View moreMay 22, 2025
Destination: Geneva
Very satisfied, the process was quick, and the customer service attitude was excellent.
View moreMay 21, 2025
Destination: Geneva
Patient and attentive service.
View moreMay 19, 2025
Destination: Geneva
Good service, minimal upselling, and free car upgrade.
View moreMay 19, 2025
Destination: Basel
Quite satisfied.
View moreMay 18, 2025
Destination: Basel
There were some issues, but QEEQ's service was excellent and resolved them promptly.
View moreMay 17, 2025
Destination: Zurich
Very satisfied.
View moreMay 14, 2025
Destination: ecublens
Picking up and dropping off the car was very convenient. The car was clean and quite new. Driving in Europe was easier than I expected.
View moreMay 14, 2025
Destination: Geneva
Very satisfied. The deposit was refunded promptly, and there were no hidden charges.
View moreMay 11, 2025
Destination: Zurich
Satisfied, the car is relatively new with only 28,000 kilometers on it. The condition of the car is good, and it's easy to drive.
View moreMay 11, 2025
Destination: Geneva
Returned the car in Zurich, the staff checked and said everything was fine. Yet, after returning home, the bill claimed the fuel tank wasn’t full. Scam company, Europeans don't seem very credible in this case.
View moreMay 9, 2025
Destination: Zurich
The overall service was poor. The reception staff had a bad attitude and did not explain things clearly. Despite having already purchased the supplementary insurance, the rental staff still forcibly tried to sell additional insurance, which was firmly declined. If the company cannot urgently improve the quality of its personnel, I suggest closing this branch. I travel abroad every year and often rent cars, but this was a bad experience. The service attitude of the ALAMO Zurich rental staff was extremely poor and impatient. They also insisted on pushing additional insurance (even though I had already purchased it when booking). The professionalism of the staff at this branch needs urgent improvement. If this reflects the general quality of staff here, I suggest shutting it down.
View moreMay 7, 2025
Destination: Zurich
Good service, very smooth experience.
View moreMay 7, 2025
Destination: Geneva
The store is easy to find, just a few minutes' walk from the train station. The staff was very friendly and upgraded me to an Audi, which was a brand-new car with only 2000 kilometers on it.
View moreMay 7, 2025
Destination: Geneva
The process is simple and the service is warm and friendly.
View moreMay 7, 2025
Destination: Zurich
【Real Experience Renting a Car at Zurich Airport | Lazy Version Summary】 ✅ Pros: 1⃣ Super Convenient Location: The pickup point is directly opposite the airport arrival hall, a 5-minute walk with clear signs. 2⃣ High Service Efficiency: Staff are fluent in English, and the process is completed within 10 minutes, keys handed over directly. 3⃣ Reliable Vehicle Condition: Received a car less than 2 years old, full fuel, clean interior, Swiss car rental quality is trustworthy. ⚠ Notes: ▪ Price Excludes Tax: On-site payment may be about 50% higher than the booking price (e.g., website shows 100 CHF, actual payment around 150). ▪ Be Cautious About Model Upgrades: Avoid being tempted by 'free upgrades' unless necessary, as they might come with hidden tax and insurance costs. ▪ Two Options for Insurance: → Hassle-free: Choose full coverage from the rental company (about 30 CHF extra per day, no need for inspection at drop-off). → Cost-saving: Buy third-party insurance in advance (remember to take videos of the entire car during pickup, especially wheels and windows).
View moreMay 6, 2025
Destination: Geneva
The car was in good condition, picking up the car was quick, and the store was very easy to locate. The pickup process was completed within minutes.
View moreMay 6, 2025
Destination: Geneva
Communication was smooth, showed them the QEEQ full insurance document and they didn't try to upsell.
View moreMay 5, 2025
Destination: Zurich
Excellent service, the customer support was very helpful.
View moreMay 1, 2025
Destination: Geneva
Poor service, will file further complaints. Pickup location: Geneva Airport
View moreApril 28, 2025
Destination: Geneva
After the contract amount was confirmed, an extra charge of over 100 dollars was mysteriously deducted. Although the overcharge was refunded a few days later after I raised the issue with Zuzuche, the store never provided any explanation or apology. The experience was not great!
View moreApril 24, 2025
Destination: Zurich
Very satisfied! It was a joyful experience!
View moreApril 23, 2025
Destination: Geneva
The car looked fine. However, while driving on mountain roads, the brakes made a strange noise, and the accelerator stopped working. Luckily, I was close to the destination and barely made it to the parking lot. Otherwise, the consequences could have been serious.
View moreApril 22, 2025
Destination: Geneva
Satisfied
View moreApril 22, 2025
Destination: Zurich
Forced consumption
View moreApril 20, 2025
Destination: Zurich
Good.
View moreApril 17, 2025
Destination: Zurich
Good service attitude.
View moreApril 17, 2025
Destination: Zurich
Satisfied
View moreApril 14, 2025
Destination: Geneva
The car was brand new, service was excellent, and the rental process was simple.
View moreApril 13, 2025
Destination: Geneva
Satisfied
View moreApril 12, 2025
Destination: Lugano
In Italy, there are no hidden charges, but in Geneva, there are hidden charges. They require additional insurance for cross-border travel, costing 11 Swiss francs per day. Avis policies vary by location.
View moreApril 10, 2025
Destination: Zurich
Excellent service
View moreApril 10, 2025
Destination: Zurich
Service was professional and friendly, and the process was quick and efficient, completed within 10 minutes.
View moreApril 10, 2025
Destination: Montreux
The car was very smooth and it was a brilliant drive from the time of pick up until drop off. Me and my wife enjoyed the trip in our Volkswagen T-ROC!!
View moreApril 5, 2025
Destination: Zurich
Excellent
View moreApril 1, 2025
Destination: Zurich
Good service
View moreMarch 22, 2025
Destination: Lausanne
Fast and convenient service.
View moreMarch 19, 2025
Destination: Geneva
The car was absolutely new and good, service very nice. Thanks!
View moreMarch 17, 2025
Destination: Zurich
The staff were enthusiastic and provided excellent service.
View moreMarch 17, 2025
Destination: Zurich
Very satisfied, convenient and quick.
View more