Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 2, 2026
Destination: Zurich
Very satisfied
View moreNovember 1, 2026
Destination: Geneva
Service was pretty good.
View moreOctober 31, 2026
Destination: Zurich
Service was great, pickup and return were super easy, and there was zero hard selling. The car was really new and in excellent condition—absolutely awesome!
View moreOctober 29, 2026
Destination: Zurich
Very effective
View moreOctober 23, 2026
Destination: Zurich
Absolutely flawless
View moreOctober 23, 2026
Destination: Berne
Super easy and straightforward. They took a 350 CHF deposit and refunded it to UBS within a day or two.
View moreOctober 20, 2026
Destination: Basel
Barely had to wait in line, everything moved really fast.
View moreOctober 20, 2026
Destination: Geneva
Very satisfied – picking up the car was fast and hassle-free.
View moreOctober 20, 2026
Destination: Geneva
Super easy to find, the signs are really clear.
View moreOctober 19, 2026
Destination: Luzern
Super satisfied with the whole experience.
View moreOctober 19, 2026
Destination: Basel
Pretty good overall, everything went smoothly.
View moreOctober 17, 2026
Destination: Geneva
I was second in line and everything was done within 5 minutes.
View moreOctober 15, 2026
Destination: Geneva
The signs were really clear and easy to follow.
View moreOctober 15, 2026
Destination: Geneva
It was okay overall, nothing special but not bad either.
View moreOctober 11, 2026
Destination: Geneva
Booking was really easy, and both pickup and drop-off were super convenient.
View moreOctober 7, 2026
Destination: Geneva
Really happy with the whole rental experience. When we returned the car they only asked if the tank was full, didn’t even inspect the vehicle and we were good to go. The entire trip went smoothly from start to finish.
View moreOctober 7, 2026
Destination: Geneva
Super satisfied with the whole experience.
View moreOctober 2, 2026
Destination: Geneva
Way too few cars available at the downtown pickup location.
View moreOctober 1, 2026
Destination: Zurich
My connecting flight was delayed and I arrived over 3 hours past my scheduled pickup time, but they still let me take the car without extra charges or canceling the booking. The staff were really friendly, and they even changed my drop-off location for free when I picked up the car. Overall, it was a really good experience.
View moreSeptember 27, 2026
Destination: Bellinzona
Everything was smooth and straightforward, the car was in great condition, and the staff were really responsible and helpful.
View moreSeptember 25, 2026
Destination: Geneva
Service was pretty good overall.
View moreSeptember 21, 2026
Destination: Geneva
We really needed clearer communication about how the advance payment was handled for the booking.
View moreSeptember 18, 2026
Destination: Zurich
Super quick and straightforward, all the instructions were really clear.
View moreSeptember 15, 2026
Destination: Zurich
Big, reliable company.
View moreSeptember 14, 2026
Destination: Geneva
Super efficient, birthday discount was a nice surprise, and the car was in great condition.
View moreSeptember 8, 2026
Destination: Zurich
Service was really nice, and they even gave me chocolates.
View moreSeptember 7, 2026
Destination: Zurich
Absolutely satisfied with the whole experience.
View moreAugust 30, 2026
Destination: Zurich
Super happy with this rental. I booked a sedan but they upgraded me to a BYD SUV with just over 10,000 km on it, excellent condition and very clean. Pickup and drop-off were super easy, and whenever I had questions, both the front desk and the platform responded quickly and helped right away. Really satisfied and I’ll definitely come back next time.
View moreAugust 25, 2026
Destination: Zurich
Everything went smoothly and the car was in great condition.
View moreAugust 23, 2026
Destination: Geneva
The car was great. It was a diesel, and once we removed the trunk cover, we could easily fit four suitcases in the back, including one boxy hard-case.
View moreAugust 19, 2026
Destination: Zurich
Really happy with this rental experience.
View moreAugust 15, 2026
Destination: Zurich
The wait in line was a bit long, but everything else was fine.
View moreAugust 15, 2026
Destination: Geneva
Absolutely loved it, would totally recommend!
View moreAugust 13, 2026
Destination: Geneva
I mentioned in advance that I’d need a bigger trunk for luggage, so they proactively upgraded me to a 2008 and even had the keys ready. When I was doing the paperwork they kindly reminded me about the insurance, and everything was sorted quickly.
View moreAugust 12, 2026
Destination: Zurich
Great service.
View moreAugust 10, 2026
Destination: Geneva
All the paperwork was handled smoothly and properly.
View moreJuly 30, 2026
Destination: Geneva
Absolutely perfect.
View moreJuly 28, 2026
Destination: Geneva
It was okay overall.
View moreJuly 28, 2026
Destination: Basel
The car was great and the guy at the counter was super helpful.
View moreJuly 16, 2026
Destination: Geneva
Super short lines and really friendly staff. They switched me to a local brand car and it turned out great.
View moreJuly 11, 2026
Destination: Geneva
The car was really new and the whole pickup process was super easy.
View moreJuly 11, 2026
Destination: Zurich
Pretty good overall, and the deposit was refunded really quickly.
View moreJuly 9, 2026
Destination: Geneva
Super happy with the service, really thoughtful and attentive!
View moreJuly 4, 2026
Destination: Zurich
Super fast service, really satisfied.
View moreJuly 1, 2026
Destination: Zurich
Really good experience – they gave us a brand‑new car and even offered an upgrade to a bigger one. The location was easy to find too.
View moreJune 30, 2026
Destination: Zurich
Super convenient.
View moreJune 28, 2026
Destination: Zurich
Really smooth car rental experience overall.
View moreJune 24, 2026
Destination: Geneva
The front desk staff were really warm and welcoming. The car was in great condition with only 12,000 km on it, and it was a fully loaded hybrid, super fuel-efficient. All the luggage for our family of three fit in easily. The smart driver-assist features made driving on the highway feel much safer. I’ll definitely go with QEEQ again next time.
View moreJune 21, 2026
Destination: Geneva
Brand new car.
View moreJune 19, 2026
Destination: Geneva
Absolutely loved this rental experience from start to finish.
View more