Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 4, 2025
Destination: Geneva
The overall service remains excellent, no upsell, and they provided a free upgrade to a hybrid car.
View moreAugust 4, 2025
Destination: Zurich
Satisfied.
View moreJuly 31, 2025
Destination: Geneva
The vehicle was in excellent condition! The navigation system was impressive and accurate! Picking up and returning the car was very convenient!
View moreJuly 29, 2025
Destination: Lugano
Excellent, always a reliable car rental partner!
View moreJuly 29, 2025
Destination: Zurich
The car was very new, even better than expected.
View moreJuly 28, 2025
Destination: Basel
Overall satisfaction.
View moreJuly 28, 2025
Destination: Geneva
Refused the Swiss insurance, the staff was very helpful ❤️
View moreJuly 27, 2025
Destination: Zurich
Satisfied
View moreJuly 26, 2025
Destination: Geneva
Not bad, the overall process of renting and returning the car was quite quick.
View moreJuly 25, 2025
Destination: Berne
Very satisfied
View moreJuly 24, 2025
Destination: Zurich
Very satisfied.
View moreJuly 24, 2025
Destination: Geneva
The service is satisfactory.
View moreJuly 24, 2025
Destination: Lausanne
I reserved a manual car, but the car rental company upgraded it to an automatic. I'm grateful.
View moreJuly 24, 2025
Destination: Geneva
Quick and efficient
View moreJuly 23, 2025
Destination: Zurich
I booked a Q3, and even though they had a Q3 available, they insisted on giving me an old and worn-out Hyundai, claiming it's equivalent. After seeing the car, I found it unacceptable and went back to confront them. They seemed to know they were in the wrong and handed over the Q3 key without any argument. Really poor service—won't be using this company again.
View moreJuly 22, 2025
Destination: Geneva
Very satisfied
View moreJuly 21, 2025
Destination: Geneva
Very satisfied
View moreJuly 21, 2025
Destination: Geneva
Very satisfied, deposit was refunded quickly.
View moreJuly 18, 2025
Destination: Geneva
Satisfied
View moreJuly 17, 2025
Destination: Basel
Satisfied, they even waived my charging service fee in the end.
View moreJuly 14, 2025
Destination: Zurich
Very satisfied.
View moreJuly 14, 2025
Destination: Zurich
The staff are professional and efficient.
View moreJuly 13, 2025
Destination: Geneva
Good service.
View moreJuly 10, 2025
Destination: Zurich
Not bad, you need to pay a 750 Swiss Franc deposit when renting the car.
View moreJuly 9, 2025
Destination: Geneva
Good price and good deal overall!
View moreJuly 4, 2025
Destination: Geneva
The staff was very friendly and explained everything clearly.
View moreJuly 1, 2025
Destination: Zurich
Very satisfied
View moreJune 27, 2025
Destination: Geneva
Quite fast.
View moreJune 27, 2025
Destination: Geneva
Great experience, the car was very new with less than 1,000 kilometers.
View moreJune 23, 2025
Destination: Zurich
Overall, it's okay and satisfactory.
View moreJune 21, 2025
Destination: Zurich
Excellent service!
View moreJune 20, 2025
Destination: Zurich
Average service, entered the information on the tablet myself.
View moreJune 19, 2025
Destination: Geneva
Smooth car pickup process.
View moreJune 17, 2025
Destination: Geneva
Very good and very satisfying.
View moreJune 16, 2025
Destination: Luzern
Very satisfied, especially grateful to the service staff at the drop-off location for waiting after hours.
View moreJune 10, 2025
Destination: Geneva
The staff were very friendly during pickup, and even though I didn’t purchase the company's insurance, there was no aggressive upselling.
View moreJune 9, 2025
Destination: Geneva
We booked a Ford Focus, but when picking up the car, we were told that this model was not available. Instead, we were asked to switch to the Sportage class and charged an upgrade fee of 180 francs, which I find unreasonable.
View moreJune 8, 2025
Destination: Geneva
Highly satisfied.
View moreJune 4, 2025
Destination: Zurich
Excellent
View moreJune 4, 2025
Destination: Geneva
Make sure to check with a flashlight when returning the car, and take clear videos and photos when picking up the car.
View moreJune 2, 2025
Destination: Zurich
Satisfied
View moreMay 27, 2025
Destination: Zurich
The rental company charged arbitrary fees, added an upsell fee, but the actual car model remained unchanged.
View moreMay 27, 2025
Destination: Geneva
Very satisfied, the car is very new and easy to drive. I arrived 40 minutes early, and they still handed the car over to me.
View moreMay 26, 2025
Destination: Zurich
Very satisfied, both pickup and dropoff were very smooth.
View moreMay 22, 2025
Destination: Geneva
Very satisfied, the process was quick, and the customer service attitude was excellent.
View moreMay 21, 2025
Destination: Geneva
Patient and attentive service.
View moreMay 19, 2025
Destination: Geneva
Good service, minimal upselling, and free car upgrade.
View moreMay 19, 2025
Destination: Basel
Quite satisfied.
View moreMay 18, 2025
Destination: Basel
There were some issues, but QEEQ's service was excellent and resolved them promptly.
View moreMay 17, 2025
Destination: Zurich
Very satisfied.
View more