Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 4, 2025
Destination: Lisbon
Good service. The receptionist was a young lady who initially tried to promote their company's insurance. I used a translation app to inform her that I didn't need it, and she didn't insist. I successfully received the car keys.
View moreSeptember 2, 2025
Destination: Faro
Got the car in just 10 minutes, very efficient.
View moreAugust 30, 2025
Destination: Lisbon
The car rental company offers full insurance and allows two drivers. The service is thoughtful.
View moreAugust 27, 2025
Destination: Faro
Very satisfied, the service was excellent.
View moreAugust 20, 2025
Destination: Lisbon
Excelente atención, nos hicieron un upgrade gratuito
View moreAugust 17, 2025
Destination: Lisbon
Great experience, smooth car pickup in 5 minutes!
View moreAugust 5, 2025
Destination: Porto
Very good, convenient pick-up and drop-off service.
View moreAugust 4, 2025
Destination: Faro
Big company with no aggressive upselling, very satisfied.
View moreAugust 2, 2025
Destination: Lisbon
Extremely satisfied.
View moreJuly 26, 2025
Destination: Lisbon
July 23, 2025
Destination: Lisbon
Excellent!
View moreJuly 22, 2025
Destination: Porto
July 17, 2025
Destination: Madeira
Very satisfied, giving full marks.
View moreJuly 14, 2025
Destination: Porto
Excellent
View moreJuly 7, 2025
Destination: Funchal
Overall satisfied.
View moreJuly 4, 2025
Destination: Porto
June 30, 2025
Destination: Lisbon
June 30, 2025
Destination: Porto
Although located in a remote office building, the staff's attitude was good, and both pickup and drop-off went smoothly. The explanations regarding related matters were clear, and there were no attempts to upsell insurance or other extra charges. The onsite provided a Renault CLIO station wagon. At the time of pickup, the car's onboard computer indicated that its mileage had exceeded 190,000 kilometers. The interior was not only outdated but also dirty, with a burn hole from a cigarette on the driver's seat. The top of the gear shift knob was loose and detached, the dashboard coating was peeling, and worse, the tires were severely worn and cracked, which might pose a safety risk. During driving, the air conditioning barely worked, forcing me to open the windows even on highways. Otherwise, the car felt like a sauna inside.
View moreJune 27, 2025
Destination: Porto
Excellent service
View moreJune 21, 2025
Destination: Madeira
The airport guidelines are detailed with illustrations, and there are dedicated shuttle services. The service is enthusiastic and attentive.
View moreJune 17, 2025
Destination: Lisbon
Very satisfied, unexpectedly good service.
View moreJune 15, 2025
Destination: Lisbon
Easy vehicle selection, very satisfied.
View moreJune 8, 2025
Destination: Lisbon
Very convenient.
View moreJune 4, 2025
Destination: Lisbon
June 4, 2025
Destination: Lisbon
Satisfied with the service.
View moreMay 29, 2025
Destination: Lisbon
Very satisfied
View moreMay 26, 2025
Destination: Lisbon
Renting and returning the car is very simple.
View moreMay 26, 2025
Destination: Ponta Delgada
The price is quite affordable. The service is also good. We visited 6 islands this time and rented four cars; this one was the most economical.
View moreMay 25, 2025
Destination: Lisbon
The overall service was very satisfactory, and the efficiency was impressive.
View moreMay 24, 2025
Destination: Lisbon
This store has limited availability and did not provide the car model I reserved.
View moreMay 21, 2025
Destination: Lisbon
The staff who helped with the car pickup in the morning was very nice, the wait time was relatively short, and everything was explained clearly.
View moreMay 20, 2025
Destination: Lisbon
Very satisfied, they explained everything to us carefully.
View moreMay 19, 2025
Destination: Lisbon
Satisfied with the service; both pickup and return were fairly good.
View moreMay 18, 2025
Destination: Lisbon
Overall good.
View moreMay 16, 2025
Destination: Lisbon
Pretty good, the deposit was refunded quickly.
View moreMay 16, 2025
Destination: Lisbon
May 7, 2025
Destination: Lisbon
The rental price is cheap, but the deposit is quite high—1400 euros for two days. However, they don’t intentionally overcharge you. The staff at the pickup location used to work in the travel industry and now have switched careers. Their service attitude is excellent, and they won’t treat you poorly if you don’t purchase insurance.
View moreMay 6, 2025
Destination: Funchal
Great service.
View moreMay 2, 2025
Destination: Madeira
Pretty good, no unnecessary complications. The pickup process was quick, and they provided a new car with only a few hundred kilometers on it. Upon return, they checked the car's condition and fuel level, and the pre-authorization was canceled very fast. The deposit was only 200 euros.
View moreApril 27, 2025
Destination: Madeira
The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.
View moreApril 17, 2025
Destination: Lisbon
Very good, I'm satisfied.
View moreApril 12, 2025
Destination: Madeira
The car rental process was very convenient and completed within minutes. Returning the car was simple, just drop the key inside.
View moreApril 10, 2025
Destination: Ponta Delgada
I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance. The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car. Later on, I discovered I had been given a car from the economy group. They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely. The representative called the manager, who also insisted that this was what appeared in their system. He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car. Terrible service from an untrustworthy team.
View moreApril 3, 2025
Destination: Lisbon
Very satisfied
View moreMarch 29, 2025
Destination: Cascais
Excellent service, quick and straightforward car pickup.
View moreMarch 25, 2025
Destination: Lisbon
Choosing Europecar for car rental in Germany was a great decision, and it turned out to be equally good in Portugal. I prefer avoiding complications, so I booked the basic insurance online and purchased full insurance on-site. If the car gets scratched in the parking lot, you don't have to worry since it's covered by the insurance. Returning the car was a bit tricky, as I had to circle around several times; the navigation was incorrect and I had to ask for directions. To find the return location, navigate to 'Arrival,' and you should see signs for 'Car Return,' or follow signs for 'rent-a-car.' Near the airport's arrival exit, there are fewer signs, so pay extra attention. If renting from an airport location, keep in mind that many lower-cost options might require a shuttle bus for pick-up.
View moreMarch 25, 2025
Destination: Lisbon
March 15, 2025
Destination: Lisbon
They have the friendliest staff, very courteous and professional.
View moreMarch 13, 2025
Destination: Funchal
The perfecr car for exploring Madeira.
View moreMarch 9, 2025
Destination: Funchal
Satisfied, the car was in good condition and everything at the airport was very convenient.
View more