Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 5, 2025
Destination: Budapest
Satisfied
View moreAugust 4, 2025
Destination: Budapest
The staff member's attitude was excellent. Although there were some minor communication difficulties, he was patient and tried his best to express himself. Since we upgraded to full insurance at the counter, the return process was extremely smooth. After the two staff members carefully inspected the car, the deposit was unfrozen on the same day. By the second day, the deposit had been successfully returned to my card. The car we received on-site was a Toyota Corolla Cross 1.8L, and it was almost brand new.
View moreAugust 2, 2025
Destination: Budapest
Very satisfied
View moreJuly 29, 2025
Destination: Budapest
Friendly service
View moreJuly 29, 2025
Destination: Budapest
Excellent service.
View moreJuly 28, 2025
Destination: Budapest
Pickup was very quick, existing scratches on the car were recorded, no unnecessary upselling. Car return inspection was straightforward, no intentional difficulties or unreasonable claims.
View moreJuly 26, 2025
Destination: Budapest
Good
View moreJuly 25, 2025
Destination: Budapest
Although the car model was changed, overall everything was great. The service was efficient and friendly.
View moreJuly 22, 2025
Destination: Budapest
Better than I expected. Hungarians might seem a bit aloof and not very enthusiastic, but the process of picking up the car went smoothly overall. Got a Passat wagon, which fit 4 adults, 1 child, 4 suitcases, and some carry-on luggage comfortably.
View moreJuly 21, 2025
Destination: Budapest
Satisfied
View moreJuly 21, 2025
Destination: Budapest
The service was excellent.
View moreJuly 20, 2025
Destination: Budapest
The staff was very patient, asking which countries we planned to visit, explaining how to purchase highway tickets and how to access parking lots. There was no pressure to buy insurance, and they clarified it wasn't necessary. Most importantly, their English was excellent, which is rare since many people in Europe don't speak understandable English.
View moreJuly 20, 2025
Destination: Budapest
The process was straightforward. They provided a Toyota Hybrid C-HR. The car is a bit small but very new. If you have a lot of luggage, you'll need to remove the trunk partition. Other than that, everything was fine.
View moreJuly 20, 2025
Destination: Budapest
Couldn't find the parking lot from downtown using navigation. The car key was out of battery and had to be inserted manually to unlock.
View moreJuly 18, 2025
Destination: Budapest
Very satisfied, the guidance in QEEQ is clear.
View moreJuly 18, 2025
Destination: Budapest
Very satisfied
View moreJuly 8, 2025
Destination: Budapest
We got a brand-new hybrid car with only 77 kilometers on the odometer and drove it across Hungary, Croatia, Slovenia, and Austria using a Hong Kong driver’s license to complete the rental paperwork. We covered a total of 3,153 kilometers with an average fuel consumption of 4.8 liters per 100 kilometers. At the counter, €1,500 (€1,300 deposit + €200) was frozen on the card, and we paid €91 for the cross-border fee and Hungarian highway toll. The car return process was very straightforward; the staff checked the dashboard, inspected the car from all sides, opened all five doors for a quick check, and then had me sign off. Shortly after, I received the notification that the €1,300 deposit was released. The station wagon's trunk was very practical—it accommodated three 24-inch suitcases with room to close the lid, and for our trip, we packed two 24-inch suitcases, one 20-inch suitcase, and still had space for a backpack. The only downside was that the hybrid car had sluggish acceleration, lacked power for overtaking, and generated significant noise.
View moreJuly 2, 2025
Destination: Budapest
Extremely satisfied.
View moreJuly 2, 2025
Destination: Budapest
Satisfactory.
View moreJuly 1, 2025
Destination: Budapest
Very satisfied.
View moreJuly 1, 2025
Destination: Budapest
Very good, no hidden charges. Transparent pricing, and they even provided a free vehicle upgrade. An excellent experience overall. Highly recommended.
View moreJune 30, 2025
Destination: Budapest
Very satisfied.
View moreJune 30, 2025
Destination: Budapest
Overall it's okay, but the breakdown of insurance costs purchased on-site was not very clear. Things like reducing the deductible were not explained in person.
View moreJune 27, 2025
Destination: Budapest
Satisfied
View moreJune 26, 2025
Destination: Budapest
Very good, no upselling, and the attitude was pleasant.
View moreJune 25, 2025
Destination: Budapest
Very satisfied.
View moreJune 23, 2025
Destination: Budapest
Arrived at 6 o'clock, easily found the store after customs clearance.
This is my second time renting a car here.
Japanese cars have poor soundproofing; wind and tire noise are quite noticeable.
View moreJune 23, 2025
Destination: Budapest
Their emergency phone support has some issues.
View moreJune 23, 2025
Destination: Budapest
The car is quite new and looks good in photos.
View moreJune 21, 2025
Destination: Budapest
Very comfortable.
View moreJune 20, 2025
Destination: Budapest
Overall, it was quite satisfactory.
View moreJune 13, 2025
Destination: Budapest
Excellent
View moreJune 10, 2025
Destination: Budapest
Everything was great, absolutely flawless.
View moreJune 6, 2025
Destination: Budapest
I often rent cars in Budapest, and overall, the service here is not as good as Sixt. When picking up the car, they just hand you the keys and the pickup sheet, and even the registration document is given separately, making it easy to misplace. No one guides you to check the vehicle condition; you're left to compare it against the pickup sheet yourself. The car wasn't even cleaned properly, with a layer of dust on the surface. At pickup, they informed me that highway fees are not included, using the excuse 'That's why we offer low prices.' I can only say it's full of tricks...
View moreJune 4, 2025
Destination: Budapest
This car rental experience was extremely disappointing, particularly due to Klass Wagen's hidden mandatory charges which were very unsatisfactory. I had already purchased full insurance in advance through the Zuzuche platform; however, when picking up the car at the counter, the staff explicitly informed me that they didn't have any historical damage records for the vehicle. They said if I didn't pay an additional 190 Euros to purchase their insurance, 'any damage—whether new or pre-existing but unrecorded—would be my responsibility, and up to 2600 Euros could be directly deducted from my credit card.' In this scenario, the so-called 'optional insurance' was practically meaningless and essentially a disguised mandatory fee. My first instinct was to cancel the booking and rent a car from another company, but upon further investigation I found that all other companies, including Hertz, AVIS, Enterprise, etc., showed no availability of cars on the same day—only Klass Wagen had vehicles available. This raised suspicion about whether they were intentionally manipulating car availability or even sharing information in some manner to create a 'no other option' scenario, thereby forcing users into accepting these additional insurance charges. Since I had already wasted time going back and forth between the airport and their office and it was already 7 PM (and I still had an hour-and-a-half drive to my destination), I had no choice but to reluctantly pay the 190 Euros to pick up the car. On a positive note, the Zuzuche platform’s customer service was very professional and responsive; they actively assisted throughout the process and ultimately helped refund the insurance I originally purchased on their platform, which I deeply appreciate. Nevertheless, I strongly urge Zuzuche to enhance supervision over Klass Wagen's hidden mandatory fee practices to safeguard users' legitimate rights. Additionally, I advise other renters that if you must choose Klass Wagen, ensure to confirm their insurance policies and vehicle conditions in advance, keep all evidence of car collection, and avoid falling into similar traps.
View moreJune 3, 2025
Destination: Budapest
The service was decent. There was a €20 highway toll, and the deposit was quite high, €1500.
View moreJune 2, 2025
Destination: Budapest
The car pickup process was quick and enjoyable, although communication in the local language was a bit challenging. Overall, it was satisfactory.
View moreMay 30, 2025
Destination: Budapest
The car pickup was delayed by half an hour, very dissatisfied. However, the staff who came to pick us up were friendly and helpful.
View moreMay 24, 2025
Destination: Budapest
Satisfied.
View moreMay 21, 2025
Destination: Budapest
Satisfied
View moreMay 18, 2025
Destination: Budapest
No issues, as a regular customer, I was recognized immediately.
View moreMay 14, 2025
Destination: Budapest
I've rented cars abroad many times, but this was the first time I encountered an issue during return. They first checked the front windshield and underside of the car and then found some damage, which they photographed and showed me. Fortunately, I had full insurance, so the claim process was fast. However, it felt a bit like a setup because we didn't inspect the underside when picking up the car, only the exterior. I also don’t recall any incidents during the trip. Next time, I'll make sure to use my phone to check underneath the car when picking it up. Other than that, everything went smoothly, and the car was in great condition.
View moreMay 12, 2025
Destination: Budapest
Satisfied!
View moreMay 12, 2025
Destination: Budapest
Satisfied.
View moreMay 10, 2025
Destination: Budapest
Overall service was quite satisfactory. I will choose this company again next time.
View moreMay 9, 2025
Destination: Budapest
Satisfied
View moreMay 5, 2025
Destination: Budapest
Satisfied
View moreMay 5, 2025
Destination: Budapest
The service was satisfactory.
View moreMay 3, 2025
Destination: Budapest
Very convenient
View moreApril 30, 2025
Destination: Budapest
Satisfied, the pick-up and drop-off process was very smooth.
View more