Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 3, 2025
Destination: Amsterdam
Satisfied
View moreAugust 3, 2025
Destination: Amsterdam
The reserved car model was not available, and they said they replaced it with a car of the same size. However, from the photos and actual experience, it didn't feel the same size, but there was no other option. Throughout the trip, it was difficult to store luggage. I don't think T-Cross and Golf are the same type of car.
View moreAugust 1, 2025
Destination: Amsterdam
Satisfied
View moreJuly 28, 2025
Destination: Amsterdam
Satisfied, returning the car took a bit of time, mainly because it was my first time using a car rental service.
View moreJuly 23, 2025
Destination: Amsterdam
Very good
View moreJuly 22, 2025
Destination: Amsterdam
Very satisfied.
View moreJuly 19, 2025
Destination: Amsterdam
Very satisfied.
View moreJuly 17, 2025
Destination: Eindhoven
Great service, easy vehicle inspection and return process.
View moreJuly 14, 2025
Destination: Amsterdam
Highly recommended.
View moreJuly 10, 2025
Destination: Amsterdam
Satisfied
View moreJuly 10, 2025
Destination: Amsterdam
Convenient and efficient
View moreJuly 5, 2025
Destination: Amsterdam
Very good!
View moreJuly 4, 2025
Destination: Amsterdam
The service was excellent.
View moreJuly 3, 2025
Destination: Amsterdam
Very satisfied, very professional.
View moreJuly 2, 2025
Destination: Amsterdam
Very satisfied.
View moreJuly 2, 2025
Destination: Amsterdam
The car's wheel rim was scratched, but they said there's insurance and I don't need to worry or explain anything.
View moreJune 29, 2025
Destination: Amsterdam
Satisfied
View moreJune 28, 2025
Destination: Amsterdam
The staff at the airport provided me with a brand-new hybrid Volkswagen Golf, with only 10km on the odometer and the scent of new leather. The VW Golf performs excellently, offering a smooth driving experience and great fuel efficiency. There were three of us in total, and the trunk accommodated one medium-sized and one small suitcase, while a medium suitcase was placed on the back seat. Europcar employees routinely ask whether insurance is needed; I informed them that I had already purchased insurance through a third-party rental platform, and they were fine with it.
View moreJune 25, 2025
Destination: Amsterdam
Very satisfied.
View moreJune 21, 2025
Destination: Amsterdam
Great!
View moreJune 21, 2025
Destination: Amsterdam
Very satisfied
View moreJune 16, 2025
Destination: Amsterdam
Good
View moreJune 16, 2025
Destination: Amsterdam
Easy pickup and return process.
View moreJune 16, 2025
Destination: Amsterdam
Top brand, excellent service.
View moreJune 14, 2025
Destination: Amsterdam
The rental car office is easy to locate, and the service is satisfactory.
View moreJune 13, 2025
Destination: Amsterdam
The car rental service was excellent, very good, and hassle-free!
View moreJune 9, 2025
Destination: Amsterdam
Very good, the car inspection was quick.
View moreJune 1, 2025
Destination: Eindhoven
Very satisfied, highly recommend them.
View moreMay 29, 2025
Destination: Amsterdam
The staff at the store was very friendly and even suggested travel routes and destinations to us.
View moreMay 24, 2025
Destination: Amsterdam
The quality is acceptable, but their charges are very hidden. We rented a car without any collisions, yet they used a flashlight to inspect and claimed there was a white mark less than 1mm on the glass, demanding us to pay 650 euros. It's ridiculous.
View moreMay 21, 2025
Destination: Eindhoven
Very good
View moreMay 18, 2025
Destination: Amsterdam
Very satisfied
View moreMay 15, 2025
Destination: Amsterdam
Very fast and efficient, the car pickup was quick.
View moreMay 15, 2025
Destination: Amsterdam
Excellent
View moreMay 13, 2025
Destination: Amsterdam
The company is big, staff are responsible and friendly.
View moreMay 10, 2025
Destination: Amsterdam
The only option available for 'actual car model received' was Volvo XC60, but I want to clarify that the actual model was Volvo XC40. The car rental company's service was pretty good. When picking up the car, they pointed out the areas of previous scratches—make sure to take photos of those yourself too. Pickup and drop-off were convenient. The car we got this time was at least 90% new, and the built-in Google Maps navigation was handy, eliminating the need to use phone navigation.
View moreMay 10, 2025
Destination: Den Haag
The overall service was very satisfactory and extremely fast.
View moreMay 10, 2025
Destination: Amsterdam
Satisfied
View moreMay 10, 2025
Destination: Amsterdam
Very satisfied.
View moreMay 9, 2025
Destination: Amsterdam
Excellent! The car was in great condition! It was new and easy to operate.
View moreMay 6, 2025
Destination: Amsterdam
Very satisfied.
View moreMay 6, 2025
Destination: Amsterdam
Very convenient
View moreMay 4, 2025
Destination: Amsterdam
The staff are very nice.
View moreMay 3, 2025
Destination: Amsterdam
Very satisfied, the entire process was very smooth.
View moreMay 2, 2025
Destination: Amsterdam
Very good.
View moreMay 1, 2025
Destination: Amsterdam
Very satisfied with the service; the staff had a great attitude, the car was in excellent condition, and it was a brand-new vehicle with only 11 kilometers on it.
View moreApril 29, 2025
Destination: Amsterdam
Very satisfied!
View moreApril 28, 2025
Destination: Amsterdam
Everything went smoothly.
View moreApril 26, 2025
Destination: Amsterdam
Pickup and drop-off were very convenient.
View moreApril 24, 2025
Destination: Amsterdam
Clear and efficient communication, convenient and quick.
View more