Overall poor experience from GOLDCAR

1. Overcharging. 2. When returning the car, I visited the airport counter the day before and was told by the staff that someone would be at the parking lot to collect the car at 6 AM. However, on the day of return, I waited until 6:30 AM and no one showed up.

It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.

The car I had booked wasn’t available, so I was given an ‘upgrade’ which was a car that was too big to park in most spaces in Malta.

Very rude staff, 1st car had damaged front bumper. Second car had damaged driver side mirror that didn’t work. Sending us forward and back to the office which wasn’t any help. All their car were in very bad condition Very bad experience and we will never use them again

They messed up the pick up and drop off. The confused the registration in the car. They sent an automatic email to say my car had been returned one day earlier than it should have been and it took 1.30 minuets to sort things out when i returned the car. They also tried to push sell thier insurance ..even when i proved i had insurance they tried to say they did not accept American Express credit card. When they did accept it. They are a very bad company