“Spent 2 hours to sort out that my car rental had already been pre-paid”
About Chailease:7.0/10
The service counter staff at Chailease were nice, but insisted in their system that I had not paid for the car. but I did through QEEQ platform. Finally, after 2 hours, they manage to confirm the payment and refunded me my credit card payment.
“8.30am opening office hour and non-airport drop-off location a problem”
About Chailease:8.0/10
No problem with car or the whole process. Two main problems: 1) Location of return is not at the airport. 2) Office hours start from 8.30am. I need to be at the airport by 8am, hence must return the car by 7+am. Since this is not possible, I had to rebook and return the car the evening before and take a taxi to the hotel. I had no choice but to book from Chailease because the other suppliers apparently did not have the 7-seater that I needed.
About QEEQ:8.0/10
No problem. Works out fine except I would have to pay for damages first them claim from QEEQ/Axa if I had incurred damages to the car. Thankfully there was no need.
“The type of car we were given met our expectation.”
About Chailease:8.7/10
Very good service and accommodative.
We were quite concern about insurance coverage as it seems insurance does not provide Act of God protection which makes us very worried as Hualien is prone to weather change, landslide, earthquake and windstorm. Will not consider rental in the future as we have no mean to pay for losses to the car if damaged by natural disaster
About QEEQ:10.0/10
Instruction on pick up from Chailease at Airport is not clear from confirmation given by Easyrental. Chailease did not have an Airport counter and no instruction was given to us to call Chailease or where to find Chailease to arrange transfer to pick up area. Wasted our time .
Also when we wish to extend the hire, the service staff does not seem to understand my request.
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