Holiday springTaipei Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Omar Hazlitt

Taiwan(China)

Reviewed: Thu, May 23, 2019

About Holiday: 6.0 /10

I have two complaints: 1. The rental company didn't provide a full-to-full fuel policy as mentioned on the official site. If you want to pick up the car with a full tank, you have to pay for the entire tank of gas. Although you don't need to return it with a full tank, you usually end up with a lot of leftover fuel, which is somewhat unfair to consumers. 2. I didn't use Sesame Credit as a guarantee, so the rental deposit was taken in cash—yes, you read that right, not a credit card hold, but cash paid via WeChat to the rental company's representative. This deposit is refunded only three months after the car is returned (if there are no traffic violations), which poses a financial risk for customers. I wonder if this is common practice in Taiwan or if it was just my experience.

About QEEQ: 10.0 /10

Holiday

Taiwan Taoyuan International Airport(TPE)

Taipei(China)

Taiwan(China)

1 days rental

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Teresa Herty

Taiwan(China)

1 days rental

Holiday

Taiwan Taoyuan International Airport(TPE)

Taipei(China)

Taiwan(China)

Reviewed: Wed, Sep 4, 2019

About Holiday: 6.0 /10

The car pickup process was average and somewhat rigid. They immediately laid down three major rules about driving in Taiwan, which felt quite blunt. Then they complained about the poor manners of some previous mainland Chinese customers, which had caused them losses. This was their reason for not having full-tank returns. I was given a Toyota with the fuel light on, despite being promised a Nissan. No mention of changing the car model. Also, I was told that mainland Chinese customers wouldn't be able to use the onboard navigation because of pinyin. I didn't buy it and eventually figured out handwriting input myself. The dropoff process with the lady was much better, very friendly and talkative. Overall, it wasn't bad.