Hardly anyone in line, car pickup was quite fast.

The counter staff was a bit rude and uninviting. They were telling me that they didn't understand the Easy Car Paper and they wanted confirmation number in a specific way. Just uninviting.

they've stoln money from me

I paid for VW Golf "or similar", but got a Skoda Fabia instead. Service counter insisted this is the same category. I did not had internet yet as I just landed from the flight, so I couldn't verify that. Later, after I checked it I understood I got downgraded. This is a fraud. My tip for others: check which Skoda is in your class before you go there, so they won't fraud and downgrade you like happened to me. The man on the counter was nice, but still in general being fraud made me really mad eventually.