Thrifty Car Rental with Van

The service was generally fine, but I encountered issues during pickup. It took a long time to resolve. I had originally reserved a 12-seater vehicle, but at the time of pickup, they said it was unavailable and only offered a 7-seater.

Satisfied

Both pickup and drop-off were very easy and took almost no time.

Very satisfied, the car was very clean.

Satisfied. It would be even better without additional upselling.

Very satisfied. When picking up the car, I upgraded to a premium SUV for an extra 15 CAD per day, which offered better driving comfort and more powerful performance. Locals in Canada tend to drive over the speed limit, but it doesn't feel overly dangerous. Additionally, they are courteous to pedestrians and drive civilly, making driving relatively safe. Hopefully, I won't receive any fines in the next 15 days.

Very good, located at the domestic departure terminal in Phuket, easy to find.

Patient and attentive.

Very satisfied.

Good service

Very satisfied

Very satisfied! Slightly unclear about the Toll charges.

Too few staff at the pickup location, resulting in long wait times. The staff were not very patient. Booked an SUV but was given a sedan without any prior notification.

The car I rented had already run 130,000 kilometers, and it broke down halfway. The rental company offered no compensation, and I wasted half a day calling for a tow truck.

Low price, no need to discuss the service.

The service was very satisfactory.

Good, no upselling.

Very good. Although the car had some collision marks, it was very clean and reasonably priced. All marks were documented.

Promoted insurance upgrades and ETC services

The service attitude was excellent!

I was given an old Hyundai Sonata with high mileage. The staff secretly charged road assistance fees and daily toll fees, which I absolutely didn't need.

The vehicle provided was very new and in excellent condition. Returning the car was very simple – just handing over the keys was enough. Overall, very satisfied.

Quite satisfied, the procedures were handled quickly, and the deposit was refunded promptly.

There are hidden charges. If you don’t ask, they’ll add a bunch of random extras like insurance, towing, and toll fees, and ask you to sign. Do not listen to the store staff's upselling. Many of these are already paid for on QEEQ, just tell them you want zero extras.

Plane landed on time at 20:10hrs. Then it took us over two hours to clear immigration! There were 50 immigration stations, but only 7 in use. 4 x American passport holders, 1 x for wheelchair/families with young children, only 1 x for the approx 900 other passengers! Collected our bags and made our way to the Car Rental bus stop. Short journey to the Thrifty/Hetz/Avis office. The Thrifty person (from India) informed me that they had no cars...and to "come back tomorrow"! I informed him that I had pre-booked a rental and expected him to supply me with a car. He argued with me and kept saying he had no cars left. I showed him the rental voucher from QEEQ. I had great difficulty understanding what he was saying because his english was very poor. In the end he 'borrowed' a car from Hertz and transferred it onto the Thrifty rental. Several times he kept on trying to get me to add more insurance to the rental cost, even though I showed him my AXA insurance document. I added my son as an additional driver and the charge came to $231 (£174) for 15 days! He then tried to charge me for an EZpass for toll roads. The whole rental experience with this person at the Thrifty desk at Dulles Airport was terrible. I feel I have been conned and over charged. I went onto the Thrifty website and a few other people have had bad dealings with this person.

Very satisfied.

They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.

Smooth communication in English, very efficient. The car was prepared in advance, and they provided important notes and an emergency contact number before driving off.

Picking up the car was quite convenient, but I rented a Camry and was given an Altima. CarPlay was inconvenient to use and often disconnected.

The front desk staff was very friendly and patient, even when there was a language barrier.

Very good.

The car was somewhat dirty when picked up, and as it was brand new, the smell inside was quite strong. Had to drive with the window open, and the smell faded after three days.

Satisfied

Very satisfactory

Very satisfied.

Excellent

Easy to find and good service.

Very good, simple and efficient.

Very good.

Second time visiting, efficient service and well-organized! No extra charges!

Very professional

Excellent

The operation process is very smooth.

Satisfactory

Quick and efficient service for both pickup and drop-off.

It's okay.

We had agreed to delay both pick-up and drop-off due to a vehicle malfunction, but they charged an additional fee of over 150 RMB.

Good service.

Pretty good.

There is a mileage limit, which was informed at the time of pickup.