Shouqizuche Car Rental

Extremely satisfied

Good.

Satisfied.

Very good, great service attitude, and also carefully explained the important details.

I feel like I was scammed. 1. I have a C2 driver's license, but they assigned me a C1 vehicle. How was this accepted by their system verification? 2. The handling of after-sales issues took far too long. When I returned the car, the local car rental agency offered a solution (charging me only for one day's rental and refunding all other charges, with recorded phone communication between the agency and domestic staff). However, the after-sales representatives never properly followed up — I could not get any response. It's clear they are trying to delay the process and avoid giving me a refund.

The car is over two years old with 150,000 kilometers on it, but the condition is okay.

Very good.

Overall satisfied. The staff's service attitude was great, business transactions were handled efficiently, and the waiting time was short. After refusing other services introduced, the staff didn't make things difficult and promptly completed the procedures.

Picked up the car over the weekend, but there was only one staff member, so we had to wait for 2 hours to get the car. Additionally, the originally reserved model was unavailable, and they offered us an electric car instead, which we declined. During our discussion, the reserved model was returned, so we proceeded with the inspection and took the car.

The car model was not as expected.

The rental company and the car condition were excellent. The car provided for pick-up was exactly as booked and well-equipped.

Satisfied

Shouqi does not have its own service, it is all handled by Europcar as an agent. Overall, the service level is average, but their marketing is quite aggressive. The car condition is mediocre, with mileage exceeding 90,000 kilometers. The tires had a slow leak, but fortunately, I managed to use the air pump at the gas station later. Personally, I feel Shouqi can be considered as Europcar's secondary brand, and I wonder how long it will survive.

Simple and efficient, a perfect experience.

Good.

The actual rental company is Europcar, a well-known large company with professional and reliable service.

Very satisfied

Great service, easy to locate, and convenient return process.

Picked up the car with just a few simple instructions, very convenient.

Satisfied