RentSmart24 Car Rental

1. I specifically placed the order to rent an Alfa Romeo Tonale, and while I understand the possibility of receiving a similar car, the rental company didn’t even have an Alfa Romeo in their fleet. It feels deceptive to advertise a car they don’t actually have just to attract customers. 2. Despite me clearly informing them that I had already purchased insurance, they still spent three minutes persistently trying to convince me to buy insurance from their office, hinting that I might have to bear potential costs myself if I didn’t. 3. When returning the car, I admit I arrived just 3–5 minutes early, but due to long lines at the front desk, I ended up being slightly late. They charged me a €41 fee for this delay.

After arriving at the airport, I called to make a reservation and was instructed to wait at doors 17/18 on the second-floor departure level for a bus labeled 'ParkinGo'. It was hot and sunny, and quite a few people were waiting for this company's bus. Fortunately, they had frequent buses, so I only had to wait a few minutes. During the paperwork process, they promoted their insurance. I didn’t purchase it since I was renting for only two days; I stuck with basic insurance, which means I would need to cover costs up to 2000 euros for an accident. I recommend full coverage if you’re not familiar with European road conditions or lack confidence in your driving skills. Upon inspecting the vehicle, I found it had visible damage all over. The tail lights were completely broken, and the dashboard showed a tail light malfunction alert. When I asked the staff, they said it was fine. The rear wiper was also broken — only the base remained, swinging loosely in the wind. The steering wheel made odd noises when turned fully. It’s 2025, yet this car didn’t have parking sensors, let alone a backup camera. Thankfully, it had wireless CarPlay, though it took 1–2 minutes to respond after starting each time. It was a diesel vehicle, so fuel efficiency was decent. The trunk could fit four suitcases and backpacks without much trouble.

There is a common issue with car rental companies abroad nowadays. If you purchase insurance through the platform, they won't force you to buy additional insurance, but they charge a very high deposit. This is not just with this company; I have noticed the same issue with several others. This company, however, has an additional issue: they charge a €36 cleaning fee if the car interior is a bit dirty upon return. This is the first time I've encountered this, and it doesn't feel great. Everything else is fine, though.

Early check-in is quite convenient.

Deliberately hid vehicle damage in the contract and extorted several hundred euros after the return, which is many times the cost of renting. If you don't have insurance and haven't left enough evidence, you'll suffer a huge loss.

Overall, everything was quite good. It's not as bad as people say, and there was no upselling.

Pretty good. Although they promoted insurance, it was optional and not mandatory.

Quite satisfied. Both pick-up and drop-off were smooth. Note that washing the car before returning it may make the process even easier.

Very satisfied. Following the instructions made it easy to find the rental company.

Very satisfied.

Excellent

There were not enough staff, and the waiting time in line was a bit long.

Average

Very satisfied

The location is easy to find with map navigation, the car pickup process is quick, the service attitude is great, and there is no forced upselling. Highly recommended.

The staff was very friendly. They could locate the reservation with just a name and driver's license, then deposit payment was required to collect the car. I wrote my name, address, phone number, and email on paper for the staff. However, when reviewing the order, I found that they had entered the address incorrectly. I informed them immediately, and they said they would correct it. Despite this, the order contract I received via email was still incorrect. When returning the car, I informed the staff again and rewrote the information, but the subsequent email still contained the same mistake.

All was good, They have many vans shuttling to the terminal, clearly noticed with the logo

Pretty good overall.

Very good

Overall satisfied.