Hertz Car Rental in Vancouver, BC

The Hertz front desk staff was very nice. Noticing that my English was limited, they intentionally spoke slower, articulating each word clearly, which was very considerate. During the paperwork process, there were offers to upgrade the vehicle and purchase insurance, but after declining, the service remained warm and enthusiastic. I rented a Corolla but was given a Nissan Sentra instead. The car was good, the seats were very comfortable, though the power was a bit lacking.

They didn't push sales, but the booster seat we rented was a bit dirty.

Overall efficient, fast, and trustworthy.

Quick and convenient.

The staff provided excellent service. As I had never driven a Tesla before, they patiently explained how to use the car.

Pleasant car rental experience with enthusiastic service. Both pick-up and drop-off were smooth and enjoyable. Excellent!

They promoted full insurance, but didn't push further after I declined. The service was good.

We picked up the car in the city center without waiting at all. The process was straightforward. Returning the car was also very smooth—once the staff received the car, they quickly checked it and said everything was fine.

Everything was perfect, no extra charges or upselling.

The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.

The car rental process was very smooth. The staff's attitude was somewhat casual—they seemed indifferent. On the positive side, the vehicle return inspection was relaxed, easily passed, and they didn't push insurance sales. On the downside, it made me a bit nervous, as the information provided felt incomplete—like not being informed that I need to park the car in the car rental area upon return. This is quite crucial and could easily lead to parking in the wrong spot without guidance. There were no extra charges! Initially, a $600 deposit was charged on my card, and the bill indicated $280, which scared me a bit. In the end, after various refunds for the deposit and a fuel fee pre-authorization of $90 (full tank return), the final bill was exactly what the QEEQ app displayed: $160. However, the deposit refund hasn't appeared in my bank account yet. I'll verify and review again once it arrives.

Very satisfied, the pick-up and drop-off procedures were simple, and the staff had a nice attitude.

The service was average, but at least it wasn't troublesome. It was okay. I booked a RAV4 but ended up with a small Ford SUV, which seemed a bit cheaper.

Very good

Satisfied.

When picking up the car, the customer service first tried to upsell insurance, which surprised us. We refused. During the paperwork and signing process, we noticed the price differed from what was shown on the initial booking. We asked the staff to check our booking, but she said she couldn't understand it. We asked her to get a Chinese-speaking customer service representative, but there was none available. She acted arrogantly and unhelpfully, so eventually, we wrote on the form that communication was impossible, signed it, and took the car.

The car was in good condition and fairly new. They tried to upsell insurance, but the service was still decent after declining. However, the one-way drop-off fee was very expensive.

Pretty good, staff were friendly and efficient.

All met our expectations, straight forward process.

Excelente servicio !!