DRIVALIA Car Rental

1. The staff tried to upsell the store's insurance, which made the car pickup process somewhat unpleasant. 2. The car's condition wasn't good, with visible scratches. 3. The staff asked us to sign off on the car's condition before showing it to us. 4. The car's Bluetooth couldn't connect to the phone because it required a password. The staff could have been more helpful but only provided the parking spot number and left us to figure it out.

Quick pickup process

Pretty good.

Car was exactly what we expected. Staff were extremely friendly and helpful, offering us suitable add ons for our needs.

Car was exactly what we expected, in fact we got a minor upgrade to a Renault Symbioz. Staff were extremely friendly and helpful, offering us suitable add ons for our needs.

Car was a slight downgrade. Staff were extremely friendly and helpful, offering us suitable add ons for our needs.

The store itself is quite small, with only one counter and two staff members: one handling paperwork and the other driving customers to pick up their cars. Processing and waiting times are rather long. The actual car pickup location is in the parking lot beside the train station (about 600 meters away), specifically on the third floor of a multi-level parking structure. The dedicated parking area for the rental company is located on the third floor. To pick up your car, a staff member from the company will first go to the ground floor to get a parking ticket. Keep in mind that once you’ve received the ticket, you must leave the parking lot within 15 minutes, or the ticket will no longer work at the gate, requiring you to return to the ground floor to redo the ticket process. The company charged me an upgrade fee for the vehicle without confirming or explaining it to me; I only noticed it later when they sent me the electronic invoice. Additionally, the service staff wasn't particularly friendly, especially the guy wearing glasses who took us to pick up the car. He spoke very quickly and seemed impatient when he realized we had trouble understanding. The car was not filled to the full tank upon pickup (only 5/8 full), but when I returned the car with more fuel (7/8 full), they didn’t refund the extra amount nor did they mention this issue.

Q-PARK is easy to locate, but there are no rental company signs after entering. Booked a Japanese car but received a four-wheel-drive American car. Driving performance was fine, but the fuel consumption was high with low endurance, requiring frequent refueling. The hybrid feature was practically useless. This is a British local company with high fees; they charged a £1500 deposit at pickup, which is five times that of SIXT. If any violations occur, the company charges a £75 service fee, nearly double SIXT’s charge. I won’t rent from this company again.

I really liked the two elderly people at the store, they were very interesting.

The fuel tank was full, but CarPlay didn't work; however, the service at the store was excellent.

I advise everyone not to choose this company; if you rent at a cheaper price, they'll claim there are no cars available.

Very satisfied!

Very satisfied.

Very good

Satisfied

The staff was friendly, polite, and efficient, with no upselling. The vehicle was in great condition.

The overall service was very professional with no unnecessary upselling.

Few people, no queues, and it's close to the airport. There's a dedicated driver for pickup and drop-off, but you need to call them. The insurance fees are extremely expensive, significantly higher than typical rental companies, even exceeding the car rental cost. Suitable for experienced drivers who don't need insurance.

The overall process was smooth and took only about ten minutes.

The car wasn't even mentioned. I was told to use a Chinese VISA card because I have a European driver's license. I've been renting cars for nearly 4 months, but using this company for the first time turned out to be a scam. Everyone, beware. No refunds are given. This company does not allow free cancellations, so please be cautious.