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Customer Service
July 11, 2025
Destination: Tunis
The service was excellent, enthusiastic, and efficient. Since our flight on the second day was in the evening, the store even agreed to store our luggage for free. The car was in great condition. We originally booked a Toyota Corolla, but we were given a Volkswagen of the same class upon arrival.
View moreJuly 1, 2025
Destination: Tunis
Very satisfied.
View moreMay 18, 2025
Destination: Tunis
Good
View moreMay 16, 2025
Destination: Tunis
Very satisfied, the staff at the rental store were friendly and there were no hidden charges.
View moreMay 14, 2025
Destination: Tunis
Extremely satisfied
View moreMay 10, 2025
Destination: Tunis
The service attitude was excellent, and the car was in great condition.
View moreApril 21, 2025
Destination: Tunis
Very satisfied, especially with the young man handling the car pickup and return. He was very warm and friendly. Much appreciated!
View moreMarch 17, 2025
Destination: Tunis
Fast, hassle-free, and trustworthy.
View moreMarch 4, 2025
Destination: Tunis
Very satisfied
View moreFebruary 24, 2025
Destination: Tunis
If there were no unexpected issues like a damaged car key, it can be considered perfect.
View moreFebruary 22, 2025
Destination: Tunis
Good service attitude.
View moreFebruary 13, 2025
Destination: Tunis
The overall car rental experience was great! Both pickup and drop-off were smooth and convenient. There were no other issues, and the staff were very helpful, especially the ones working in the parking lot who were incredibly patient.
View moreJanuary 29, 2025
Destination: Tunis
Extremely satisfied
View moreJanuary 18, 2025
Destination: Tunis
The staff was warm and attentive, but there were issues with the vehicle. The first car had worn brake pads, made noise, and was very old.
View moreDecember 13, 2024
Destination: Tunis
Apart from the price being a bit higher compared to domestic options, everything else was perfect.
View moreNovember 29, 2024
Destination: Tunis
The service was actually quite good, but a terrifying incident occurred: during the second half of our road trip (fortunately we had already left the desert area), on the way to the Mediterranean coast, we suddenly noticed the rear left tire had blown out. Luckily, we passed through a small village that had a repair shop. The repairman removed the tire and found an inner tube inside with three holes, and the inner side of the outer tire was severely worn (it bulged and leaked air after inflating). Both the repairman and I were shocked. The repairman was extremely anxious and repeatedly tried to communicate with me through translation apps and local people passing by. Finally, he called the rental company for me. The rental company received a harsh scolding from the repairman and immediately arranged for me to go to the nearest airport's Europcar location to replace the tire. This behavior by Europcar could legally be considered a form of 'intentional harm.' These chain rental companies are increasingly full of hidden issues nowadays.
View moreNovember 13, 2024
Destination: Tunis
Extremely satisfied for the following reasons: 1. Very easy to locate. Right at the international arrivals area of the airport, we saw the car rental company. The paperwork process was very fast. After leaving through the main gate, head to the elevated P8 parking garage. Once you enter P8, you’ll see staff in green uniforms (Europcar). Hand them the reservation slip, inspect the car, check the fuel gauge, and you’re ready to go. Very convenient.
View moreNovember 4, 2024
Destination: Tunis
Very good.
View moreOctober 28, 2024
Destination: Tunis
Satisfied.
View moreOctober 14, 2024
Destination: Tunis
The staff were waiting for me directly at the airport pick-up point. After picking us up, one of them, who only spoke French, took us to the parking lot for a thorough car inspection. The checklist was clearly filled out, with photos and markings for pre-existing damages. Although there was a language barrier, they were meticulous, and the process and documents were clear, so there were no communication issues. The other staff member spoke English and provided a contact number. Later, when our flight was delayed and we had to return the car late, being able to communicate by phone made things much easier. Ultimately, they did not charge a late return fee, although I would have understood if they did—business is business. Allowing the delay added great convenience to our trip, giving us extra time to visit Sidi Bou Said. The car had some minor scratches on the exterior but was in good condition overall. During our 4-day, 3-night road trip, there were no issues. The car was not full of fuel at pick-up, and they allowed us to return it similarly, which was convenient. They also reminded us to refuel with diesel.
View moreOctober 12, 2024
Destination: Tunis
It's okay.
View moreOctober 11, 2024
Destination: Tunis
I was charged 100 Tunisian Dinar (approximately 230 RMB)! When picking up the car, I tried multiple credit cards, various types of cards, and even mobile payments, but none worked with their POS machine, even though they worked everywhere else. This forced me to withdraw 1500 Tunisian Dinar in cash from an ATM. When returning the car, I paid in cash. When leaving Tunisia, I needed to exchange all remaining cash into USD or Euros, but the cash withdrawn from the ATM couldn't be exchanged. I suspect the staff intentionally made the POS machine fail to work. Later, with help from the counter staff and a few travelers, I was able to exchange back most of the money. However, when there was 310 Dinar left, they took 100 Tunisian Dinar from me! I was forced to spend the remaining 210 Dinar at the airport on purchases. When I picked up the car, the tire pressure warning light was on and the fuel tank was empty. I had to go directly to refuel and inflate the tires. During the rental period, I even had to repair a tire once, but Zuzuche reimbursed me for the expense. In Tunisia, it seems common for people to repair and inflate tires frequently, and gas stations often have free air machines. It might be due to a shortage of spare parts, as I saw taxis and even Audis inflating their tires on the road. North Africa—understandable.
View moreOctober 9, 2024
Destination: Tunis
The quality of the rented car was excellent, and it helped us complete our journey smoothly.
View moreAugust 6, 2024
Destination: Tunis
Make sure to record a video and capture every detail (a friendly reminder to avoid being charged). Once we provided the video, the pre-authorization was immediately canceled.
View moreJune 24, 2024
Destination: Tunis
The staff service attitude was acceptable. However, we booked an automatic transmission, but they assigned us a manual one. After coordination, they provided us with a smaller vehicle. The car rental company refused to give any compensation, but eventually, we received partial compensation from the rental platform.
View moreJune 5, 2024
Destination: Algeciras
Very satisfied
View moreMay 26, 2024
Destination: Tunis
Terrible rental company. They gave me a broken car, claiming the engine was faulty because I used the wrong fuel.
View moreMay 2, 2024
Destination: Tunis
Le temps de restitution est trop long il faut courir après le personnel pour être servi ,35 minutes pour trouver quelqu’un
View moreApril 20, 2024
Destination: Enfidha
Very satisfied
View moreMarch 27, 2024
Destination: Tunis
Satisfied
View moreMarch 27, 2024
Destination: Tunis
It's okay
View moreFebruary 17, 2024
Destination: Tunis
The service efficiency was quite satisfactory, and the car pickup and drop-off were convenient, right in the arrival hall. However, there was some dishonesty regarding the deposit; they mentioned it would be refunded within a day or two after the car was returned, but it has been half a month and it still hasn't been refunded.
View moreJanuary 31, 2024
Destination: Tunis
Very satisfied, trustworthy. They are very diligent in following up on issues, making renting a car in a foreign country feel safe. The car was significantly upgraded without additional charges, which is very considerate.
View moreJanuary 29, 2024
Destination: Tunis
Very satisfied
View moreDecember 11, 2023
Destination: Tunis
They are too stingy with customers! Renting a car for three days and only allowing 20 minutes of grace period for return!
View moreFebruary 15, 2020
Destination: Tunis
When picking up the car, the inspection report already had circles marking over a dozen scratches and dents on the car body. I pointed out some additional spots myself. When returning the car, they suddenly claimed that a certain spot was a new scratch. I am sure that it wasn't caused by me, but due to lack of experience, I didn't take photos of the entire car. In the end, I had to sign due to rushing to catch a flight. The inspection staff seemed to be taking advantage of the situation to extort money from customers. They later charged me over 1,200 RMB without providing any invoice, email, or notification. I had purchased insurance but now don't know how to make a claim.
View moreSeptember 18, 2019
Destination: Enfidha
I was charged late hours fees even though I had put 10pm as arrival time but other than that everything was perfect. The guy at the counter was very helpful
View moreAugust 26, 2019
Destination: Tunis
Mr Riad un super type...
View moreAugust 21, 2019
Destination: Tunis
temps d’attente trop long pour récupérer ma voiture alors que j'étais le seule client. Je devais avoir une skoda fabia ou similiaire, j’ai eu une DACIAN LOGAN ( aucune similitude).
View moreJuly 1, 2019
Destination: Tunis
The car was excellent. But service was terrible. nobody was trhere. we tried to find the car more then 55 minuteds. we assked more then twelve place and person to find the person who will delivered the car to us.
View moreMay 4, 2019
Destination: Tunis
Both picking up and returning the car were quick and efficient, but Tunisians tend to ask for extra money randomly. Initially, I was asked to pay 16 dinars for some tax, but later they said one dinar would be fine and handed over the car. When I returned the car at the departure terminal, they wanted to charge me 10 dinars for an upstairs return service fee. When I questioned this, they said it was not necessary.
View moreFebruary 7, 2019
Destination: Tunis
The staff spoke good English, making communication easy. After returning the car, they even kindly called to check taxi prices for me.
View moreJanuary 15, 2019
Destination: Tunis
Aggressive, rude and condescending counter service from the female staff who "has been here for two years" - refused to provide clarity on the insurance that was supposed to be comprehensive or how we claim any charges in case of an event. While we purchased zero-excess insurance here, Europcar Tunis claims not to have comprehensive insurance and we had to figure out the difference through a lengthy phone call with Europcar and Easyrentcars. She only tried to explain once the agencies were on the phone.
View moreOctober 11, 2018
Destination: Tunis
Service attitude was average. When there's a language barrier, they are unwilling to explain much. Queue time was too long.
View moreOctober 10, 2018
Destination: Tunis
Average
View moreOctober 9, 2018
Destination: Tunis
The service was quite good.
View moreSeptember 28, 2018
Destination: Algeciras
We arrived at Algeciras Port and found Enterprise around 3:30 PM. The staff told us there were no cars available and that one would be available at 4:30 PM. We asked for confirmation, and he called and said the car would be back by 6 PM. We were very upset as this company only had one car. The staff then suggested we try other rental companies, Avis and Hertz, confidently saying they should have cars. It didn't seem far, but it was raining, and we were dragging our luggage. We walked a long way to Avis, only to find it was closed until 4 PM, and Hertz was even further away, not opening until 4:30. When Avis finally opened, they said it was impossible to get a car without a reservation. We had no choice but to go back to Enterprise. We would have waited if they guaranteed a car by 6 PM, but the staff couldn't promise this and sent us to check other rental companies again. After much insistence, he finally made another call to the current customer, confirming the car was already in the parking lot. By this time, it was well past 4:30. When completing the paperwork, we requested a discount because they didn't have the car ready at the appointed time. The staff, a chubby older man, refused, saying we weren't there at 4 PM (we arrived at 3:30, but they said the car would only be available by 6 PM, so we returned at 4:30). This made me so angry that I cursed in Chinese—the first time I ever did so to a foreigner. The man offered a bigger car and GPS as a discount, but I had already reserved an MPV which was sufficient for three people and luggage. Though we could use Google Navigation, he insisted on not giving a discount, so we reluctantly accepted. I swear everything I wrote is true. If you still choose this company, good luck. Algeciras is a small place where it's difficult to find rental cars without reservations.
View moreAugust 22, 2017
Destination: Tunis
Pretty Good
View moreFebruary 21, 2019
Destination: Tunis
There were hidden charges; they insisted on a 20 dirham so-called airport tax when picking up the car. That's about 45 RMB, and there wasn't any receipt provided.
View moreOctober 12, 2018
Destination: Tunis
The store is not at the airport. Called and had to wait a long time before someone came.
View more