Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 19, 2025
Destination: Johannesburg
Took a bit long to get the car, but other than that it was good.
View moreSeptember 19, 2025
Destination: Kathu
Took a bit long to get the car, but other than that it was good.
View moreSeptember 11, 2025
Destination: Johannesburg
The young man was very enthusiastic and even reminded me to keep my tap-and-pay card safe when he noticed it had this feature.
View moreAugust 27, 2025
Destination: Johannesburg
Great platform, and this rental company is excellent. I use it often.
View moreAugust 27, 2025
Destination: Johannesburg
Extremely satisfied!
View moreAugust 25, 2025
Destination: Cape Town
The process of picking up the car was simple and convenient, with minimal paperwork. Returning the car was also easy; just fill up the tank and drive it to the rental company's designated return point.
View moreAugust 23, 2025
Destination: Cape Town
Very good.
View moreAugust 20, 2025
Destination: Cape Town
The car rental service was excellent, and I received a free upgrade to a French car.
View moreAugust 19, 2025
Destination: Cape Town
August 17, 2025
Destination: Cape Town
Quite satisfied.
View moreJuly 26, 2025
Destination: Cape Town
The car is very new.
View moreJuly 22, 2025
Destination: Johannesburg
Very satisfied, the service attitude was excellent.
View moreJuly 6, 2025
Destination: Cape Town
The car is very new, with only a few thousand kilometers.
View moreJune 3, 2025
Destination: Cape Town
Overall service was very professional and highly efficient, especially with all documents available online.
View moreJune 1, 2025
Destination: Johannesburg
The paperwork process took quite a bit of time during pickup! However, the return was straightforward, and there were no unexpected charges afterward.
View moreJune 1, 2025
Destination: Port Elizabeth
On the first day, after passing through an unavoidable muddy pothole, the car's mudguard fell off while driving. The company assisted with a replacement car without any hassle! Unfortunately, at the time of the replacement and when returning the car after a week-long trip, they did not inform me of any subsequent charges. Fortunately, the repair cost was just over 3,000 TWD, and the rental platform fully reimbursed me!
View moreMay 19, 2025
Destination: Johannesburg
I am very satisfied with this service! From start to finish, every aspect was handled exceptionally well. The staff were extremely friendly and highly professional, making the entire experience very smooth. Both the product quality and the service attitude were impressive. Highly recommended to everyone, and I look forward to visiting again next time!
View moreMay 11, 2025
Destination: Cape Town
Good.
View moreMay 7, 2025
Destination: Cape Town
The pickup process was very fast.
View moreMay 7, 2025
Destination: Port Elizabeth
Fantastic car with great features, brand-new condition, and an excellent driving experience.
View moreMay 3, 2025
Destination: George
Excellent service.
View moreMay 1, 2025
Destination: Durban
Very satisfied
View moreApril 2, 2025
Destination: Polokwane
March 19, 2025
Destination: Port Elizabeth
March 9, 2025
Destination: Cape Town
Very satisfied.
View moreMarch 9, 2025
Destination: Cape Town
Very satisfied with the service; I will rent from them again next time.
View moreFebruary 26, 2025
Destination: Port Elizabeth
Very satisfied
View moreFebruary 24, 2025
Destination: Cape Town
February 23, 2025
Destination: Cape Town
Very professional
View moreFebruary 21, 2025
Destination: Cape Town
Satisfied
View moreFebruary 20, 2025
Destination: Johannesburg
Ja, besser als erwartet
View moreFebruary 20, 2025
Destination: Cape Town
Overall, it's pretty good, but the car pickup process took quite a while. It took about 40 minutes to complete the procedures and another 20 minutes to pick up the key from the back. However, the return process was quick, and there were no unexpected charges. I forgot to bring my physical Chinese driver's license this time, but I successfully picked up the car using the translated version of my electronic driver's license from the 12123 app. Photos of the Chinese driver's license are not accepted, so I advise everyone to be mindful and always carry the physical driver's license whenever possible.
View moreFebruary 10, 2025
Destination: Port Elizabeth
Very good.
View moreFebruary 5, 2025
Destination: Port Elizabeth
Very convenient.
View moreFebruary 4, 2025
Destination: Johannesburg
It's 2024. We have self-driving cars, we're exploring Mars, but my credit card can't handle a transaction in South Africa? Seriously? I'm starting to suspect the international banking system is powered by hamsters on tiny treadmills.
View moreFebruary 2, 2025
Destination: Cape Town
Waited very long for the car-most frustrating as was pressed for time
View moreJanuary 14, 2025
Destination: Cape Town
It was OK - we ended up with a Suzi Swift
View moreJanuary 12, 2025
Destination: Bloemfontein
It was a terrible experience, we had to pay in even though we paid the whole rental fee through QEEQ, the car we received was an “upgrade” from them but it was in fact smaller, dirty, smelled and had stains on the seats. They did not even find our booking and didn’t take our booking confirmation email from QEEQ as proof.
View moreDecember 24, 2024
Destination: Johannesburg
Super
View moreDecember 18, 2024
Destination: Port Elizabeth
Very satisfied.
View moreDecember 16, 2024
Destination: Cape Town
Very satisfied. The staff at the car rental service were exceptionally friendly. I don’t speak English, but they were very enthusiastic about helping me.
View moreDecember 7, 2024
Destination: Port Elizabeth
It should be acceptable in Africa, but the overall car configuration is much worse compared to the same model in other countries.
View moreNovember 30, 2024
Destination: Cape Town
November 30, 2024
Destination: Johannesburg
Good, the experience was excellent.
View moreNovember 28, 2024
Destination: Port Elizabeth
November 25, 2024
Destination: Cape Town
Busy, fine
View moreNovember 25, 2024
Destination: Cape Town
Very good.
View moreNovember 19, 2024
Destination: Johannesburg
Satisfactory.
View moreNovember 19, 2024
Destination: Cape Town
The fuel tank was not full when picking up the car, but they quickly allowed us to hit the road after taking pictures for evidence. Very responsive.
View moreNovember 16, 2024
Destination: Cape Town