Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 16, 2025
Destination: Oslo
Good service attitude and simple procedures.
View moreSeptember 16, 2025
Destination: Evenes
Very satisfied.
View moreSeptember 13, 2025
Destination: Oslo
Overall good attitude, no queues, simple process.
View moreSeptember 12, 2025
Destination: Oslo
Good
View moreSeptember 12, 2025
Destination: Bergen
Good
View moreSeptember 11, 2025
Destination: Bergen
The car rental process is straightforward, utilizing system information without requiring excessive manual input. There are no hidden charges. However, be more thorough during the car inspection at pickup; we spotted an unrecorded scratch.
View moreSeptember 8, 2025
Destination: Evenes
The car rental company provided excellent customer service.
View moreSeptember 8, 2025
Destination: Oslo
Provided a very thorough introduction for a first-time electric car renter, and the communication and precautions before picking up the car were well-done.
View moreSeptember 7, 2025
Destination: Bergen
There was hardly any communication. Let's see how the deposit refund goes.
View moreSeptember 5, 2025
Destination: Evenes
Hertz at Eve Airport has the longest queue among car rental companies. We waited for about half an hour before it was our turn.
View moreSeptember 1, 2025
Destination: Oslo
The process is well-organized and highly efficient.
View moreAugust 31, 2025
Destination: Evenes
Easy to locate, but the line was very long. It's recommended to allow 1 hour.
View moreAugust 30, 2025
Destination: Bergen
The staff did not accompany us to pick up the car, so it took some time to locate it.
View moreAugust 30, 2025
Destination: Stavanger
Efficient
View moreAugust 30, 2025
Destination: Oslo
Friendly service, simple procedures, very convenient.
View moreAugust 30, 2025
Destination: Oslo
The service was friendly, the procedures were quick and easy, and returning the car was convenient.
View moreAugust 25, 2025
Destination: Oslo
Pretty satisfied, the Hertz staff tried to provide me with a larger car.
View moreAugust 24, 2025
Destination: Stavanger
The service was excellent and communication was easy.
View moreAugust 24, 2025
Destination: Svolvaer
Initially, I was supposed to pick up the car in the center of Svolvær, but after contacting the rental company, a staff member delivered the car directly to the airport. Returning it was just as easy, simply returning it at the airport. It was incredibly convenient. Additionally, they upgraded me to a Volvo XC30, and the car was in excellent condition. Highly recommended.
View moreAugust 23, 2025
Destination: Oslo
Completely satisfied, full marks.
View moreAugust 23, 2025
Destination: Oslo
Pickup is easy, and returning the car is simple.
View moreAugust 21, 2025
Destination: Oslo
They noticed we had a lot of luggage and offered us a free upgrade!
View moreAugust 19, 2025
Destination: Tromso
The process is simple, the instructions are clear, and even first-time users don’t need to worry.
View moreAugust 12, 2025
Destination: Oslo
I had booked to pick up the car at 8 AM, and when I arrived at the store at 7:30, the staff were already there. Their service attitude was excellent. I got a RAV4 hybrid with just over 32,000 kilometers on it, which made me very happy. We were four people with four suitcases (2x28 inches, 2x24 inches), and after loading them all, there was still room for two backpacks on the side. Very practical. Cars in Norway are equipped with ETC systems, and highway tolls and ferry fees are recorded electronically. After the trip, these will be charged to the credit card reserved with the car rental company.
View moreAugust 10, 2025
Destination: Leknes
Very satisfied! Completed the car rental procedure online, and it took only two minutes to pick up the car on-site. I even got an upgraded RAV4, super happy. The staff at the counter had already prepared the car keys after the flight landed. The handover was completed quickly after checking the rental documents and reminding me to use E10 fuel. Kudos to Hertz!
View moreAugust 10, 2025
Destination: Oslo
Car rental process is simple.
View moreAugust 10, 2025
Destination: Tromso
Simple and fast.
View moreAugust 7, 2025
Destination: Evenes
Overall, I'm very satisfied.
View moreAugust 7, 2025
Destination: Evenes
Fast and convenient, great customer service.
View moreAugust 6, 2025
Destination: Bodo
Very good
View moreAugust 4, 2025
Destination: Evenes
Good
View moreAugust 4, 2025
Destination: Bergen
The service was efficient and fast.
View moreAugust 3, 2025
Destination: Evenes
August 3, 2025
Destination: Oslo
Overall excellent! When we picked up the car at Oslo Airport, we caused some trouble for the staff due to our own issues, but the staff member who assisted us was very patient and extremely friendly.
View moreAugust 1, 2025
Destination: Bergen
Very satisfied, the overseas phone contact was convenient, and the service was attentive and responsible.
View moreJuly 31, 2025
Destination: Oslo
Pretty good.
View moreJuly 31, 2025
Destination: Oslo
Satisfied, but haven't received the billing deduction yet.
View moreJuly 30, 2025
Destination: Aalesund
The service at the Hertz branch in Alesund Airport was excellent, very patient communication and highly considerate.
View moreJuly 28, 2025
Destination: Evenes
When confirming the car rental, the initial payment was listed as 9,215 RMB (9,958 HKD). However, the actual transaction was processed in USD, resulting in a first payment of 10,251.98 HKD, which is 298.98 HKD higher than expected. I find this unreasonable because the company explicitly showed the amount as 9,215 RMB, equivalent to 9,958 HKD. Additionally, when picking up the car, both the exterior and interior of the vehicle were rather dirty. Other than that, everything else was satisfactory.
View moreJuly 24, 2025
Destination: Oslo
Excellent, purchased full insurance, and there was no extra upselling at the store.
View moreJuly 21, 2025
Destination: Oslo
Excellent service, new cars, fuel-efficient.
View moreJuly 21, 2025
Destination: Oslo
Very satisfied, the explanation was excellent and patient.
View moreJuly 18, 2025
Destination: Oslo
Satisfied
View moreJuly 10, 2025
Destination: Evenes
Very satisfied
View moreJuly 9, 2025
Destination: Oslo
July 8, 2025
Destination: Bergen
Self-service via machine, no on-site staff available. For communication, you can call the number displayed on the machine.
View moreJuly 8, 2025
Destination: Bergen
Very satisfied
View moreJuly 7, 2025
Destination: Oslo
Excellent! The car was a brand-new vehicle with only 3,000 kilometers, and its condition was outstanding. Before picking up the car, a quick pickup link was provided. After filling out the rental requirements online, the car was handed over without any upselling. The vehicle was equipped with an automatic toll payment device, similar to ETC, which eliminated payment hassles and greatly enhanced convenience. At the drop-off location, dedicated staff conducted a thorough vehicle inspection and immediately completed a return confirmation, ensuring responsibility was clearly defined for both parties and protecting their rights. Overall, the rental experience was fantastic.
View moreJuly 4, 2025
Destination: Evenes
Satisfied.
View moreJuly 4, 2025
Destination: Bergen
Very satisfied.
View more