Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 18, 2026
Destination: Evenes
The car was in great condition and felt practically brand new!
View moreMarch 9, 2026
Destination: Svolvaer
The staff were really friendly and never tried to push any extra insurance. When my card didn’t go through for the deposit, they were very patient and helped sort it out using another method.
View moreMarch 9, 2026
Destination: Evenes
The counter is right inside the airport, with three staff working at the same time, so there’s basically no waiting. The pickup and return process is very clear and straightforward.
View moreMarch 8, 2026
Destination: Tromso
Everything was great. I didn’t buy full coverage on QEEQ and just added it at the counter. I booked a 2WD on QEEQ but they upgraded me to a 4WD wagon, which was perfect for the whole trip. The diesel version was really fuel-efficient and felt very stable. Pick-up and drop-off were both quick, the staff were friendly, and all the charges were very transparent.
View moreMarch 8, 2026
Destination: Tromso
Excellent in every way.
View moreMarch 6, 2026
Destination: Oslo
They actually gave us a brand‑new all‑electric Renault Scenic with only about 25 km on the clock, which was a really nice surprise.
View moreMarch 3, 2026
Destination: Tromso
Really satisfied with everything.
View moreFebruary 22, 2026
Destination: Svolvaer
Just walked in with my passport and the little white booklet, and that was all they needed. They even helped clear the snow off the car, really solid service.
View moreFebruary 18, 2026
Destination: Evenes
Super satisfied with the whole experience.
View moreFebruary 17, 2026
Destination: Bergen
Rented at Bergen Airport and dropped off in the city. This was the first rental place that didn’t push any extra add‑ons at all. When we returned the car, we were almost going to miss our train, so I asked if they could possibly give us a ride to the station. They didn’t even hesitate and immediately drove us there, which is the only reason we made the train—absolute lifesavers. I tipped them to say thanks. The car itself was in excellent condition!
View moreFebruary 12, 2026
Destination: Svolvaer
They proactively knocked some money off because I picked up the car late, really nice of them.
View moreFebruary 5, 2026
Destination: Tromso
Charging was such a hassle that I quickly switched to a gas car and even asked the staff to change me to a bigger one.
View moreJanuary 24, 2026
Destination: Tromso
Alamo’s rental location
View moreJanuary 14, 2026
Destination: Tromso
Pretty satisfied overall.
View moreDecember 29, 2025
Destination: Vågan Municipality
The locals here are genuinely trustworthy and honest.
View moreDecember 19, 2025
Destination: Tromso
The car was in great condition, came with winter tires, and returning it was super quick and easy!
View moreNovember 22, 2025
Destination: Tromso
Fast and hassle-free.
View moreNovember 20, 2025
Destination: Evenes
The pickup time was outside the store's regular hours, but I was pleasantly surprised to find someone at the counter helping out, and the wait wasn’t long.
View moreNovember 20, 2025
Destination: Tromso
Picking up the car was super easy.
View moreNovember 16, 2025
Destination: Harstad
The Harstad pickup spot is at a gas station near the harbor, which is pretty convenient. The process was quick, and the car was easy to drive. You can connect your phone via CarPlay, so no need for a phone holder. Returning the car at the airport was also very easy. Don't throw away the envelope they give you—fill it out, put the keys inside, and drop it in if no staff are on duty.
View moreNovember 14, 2025
Destination: Tromso
Very satisfied
View moreNovember 10, 2025
Destination: Oslo
Great customer service, they addressed issues promptly.
View moreNovember 9, 2025
Destination: Oslo
Pretty good
View moreNovember 6, 2025
Destination: Tromso
Extremely satisfied
View moreNovember 1, 2025
Destination: Bergen
The car pickup process was super simple, done in just 2 minutes. The staff were professional, only providing the most important details and car usage tips with no upselling. Returning the car was also smooth, just a quick exterior check and it was sorted in 3 minutes.
View moreOctober 28, 2025
Destination: Evenes
Good.
View moreOctober 24, 2025
Destination: Tromso
Satisfied
View moreOctober 23, 2025
Destination: Oslo
I personally think it's pretty good. They may inform you about the option to purchase insurance offline, but it's not mandatory.
View moreOctober 23, 2025
Destination: Vågan Municipality
They arrived promptly after a call, very proactive.
View moreOctober 23, 2025
Destination: Bergen
Satisfied
View moreOctober 20, 2025
Destination: Evenes
The staff had a great attitude, and the rental and return process was very simple and efficient.
View moreOctober 20, 2025
Destination: Tromso
The car was a bit old.
View moreOctober 19, 2025
Destination: Tromso
The experience was excellent. The car pickup process was very smooth, and they even upgraded me to an ID.7 for free. The experience was exceptional—the car was well-equipped and brand new. It's located right inside Tromsø Airport, very easy to find.
View moreOctober 19, 2025
Destination: Trondheim
The self-driving experience in Norway has always been fantastic!
View moreOctober 19, 2025
Destination: Trondheim
The self-driving experience in Norway has always been fantastic!
View moreOctober 19, 2025
Destination: Trondheim
The self-driving experience in Norway has always been amazing!
View moreOctober 19, 2025
Destination: Evenes
The car pickup was delayed by half an hour.
View moreOctober 17, 2025
Destination: Evenes
Satisfied
View moreOctober 13, 2025
Destination: Tromso
Satisfied
View moreOctober 13, 2025
Destination: Oslo
The car was in great condition, it had autopass, and was very fuel-efficient.
View moreOctober 13, 2025
Destination: Vågan Municipality
Satisfied. The car rental process was very simple. Just needed a driver's license and a passport. The staff gave them a quick glance and told me to use 95-grade gasoline, and that was it.
View moreOctober 12, 2025
Destination: Evenes
Excellent service.
View moreOctober 11, 2025
Destination: Evenes
Very satisfied
View moreOctober 10, 2025
Destination: Tromso
The scenery was picturesque, but the car was really difficult to drive. Why not provide a newer car? Compared to the Oslo order, this was relatively worse.
View moreOctober 10, 2025
Destination: Oslo
The staff at the rental company provided satisfying service! However, the car model we got was not the one we wanted.
View moreOctober 10, 2025
Destination: Svolvaer
The location is easy to find, Avis has a prominent sign, situated in the central area, less than a ten-minute walk from the pier, with a large parking area at the entrance, making pickup and drop-off very convenient.
View moreOctober 10, 2025
Destination: Oslo
Pretty good. No upselling, no hidden charges.
View moreOctober 8, 2025
Destination: Evenes
The Hertz store is spacious and easy to locate, situated in the most convenient locations. The service process is efficient, and the customer service is very good. This time, they even provided a free upgrade to a Volvo XC60 model.
View moreOctober 6, 2025
Destination: Evenes
Efficient
View moreOctober 5, 2025
Destination: Aalesund
Excellent
View more