Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 4, 2025
Destination: Evenes
Good
View moreAugust 4, 2025
Destination: Bergen
The service was efficient and fast.
View moreAugust 3, 2025
Destination: Evenes
The price was reasonable, but unfortunately the rental company in Norway went out of business.
View moreAugust 3, 2025
Destination: Oslo
Overall excellent! When we picked up the car at Oslo Airport, we caused some trouble for the staff due to our own issues, but the staff member who assisted us was very patient and extremely friendly.
View moreAugust 1, 2025
Destination: Bergen
Very satisfied, the overseas phone contact was convenient, and the service was attentive and responsible.
View moreJuly 31, 2025
Destination: Oslo
Pretty good.
View moreJuly 31, 2025
Destination: Oslo
Satisfied, but haven't received the billing deduction yet.
View moreJuly 30, 2025
Destination: Aalesund
The service at the Hertz branch in Alesund Airport was excellent, very patient communication and highly considerate.
View moreJuly 28, 2025
Destination: Evenes
When confirming the car rental, the initial payment was listed as 9,215 RMB (9,958 HKD). However, the actual transaction was processed in USD, resulting in a first payment of 10,251.98 HKD, which is 298.98 HKD higher than expected. I find this unreasonable because the company explicitly showed the amount as 9,215 RMB, equivalent to 9,958 HKD. Additionally, when picking up the car, both the exterior and interior of the vehicle were rather dirty. Other than that, everything else was satisfactory.
View moreJuly 24, 2025
Destination: Oslo
Excellent, purchased full insurance, and there was no extra upselling at the store.
View moreJuly 21, 2025
Destination: Oslo
Excellent service, new cars, fuel-efficient.
View moreJuly 21, 2025
Destination: Oslo
Very satisfied, the explanation was excellent and patient.
View moreJuly 18, 2025
Destination: Oslo
Satisfied
View moreJuly 10, 2025
Destination: Evenes
Very satisfied
View moreJuly 9, 2025
Destination: Oslo
Confirmed no additional insurance was needed, but charges were still deducted after returning the car, which turned out to be insurance fees upon checking.
View moreJuly 8, 2025
Destination: Bergen
Self-service via machine, no on-site staff available. For communication, you can call the number displayed on the machine.
View moreJuly 8, 2025
Destination: Bergen
Very satisfied
View moreJuly 7, 2025
Destination: Oslo
Excellent! The car was a brand-new vehicle with only 3,000 kilometers, and its condition was outstanding. Before picking up the car, a quick pickup link was provided. After filling out the rental requirements online, the car was handed over without any upselling. The vehicle was equipped with an automatic toll payment device, similar to ETC, which eliminated payment hassles and greatly enhanced convenience. At the drop-off location, dedicated staff conducted a thorough vehicle inspection and immediately completed a return confirmation, ensuring responsibility was clearly defined for both parties and protecting their rights. Overall, the rental experience was fantastic.
View moreJuly 4, 2025
Destination: Evenes
Satisfied.
View moreJuly 4, 2025
Destination: Bergen
Very satisfied.
View moreJuly 1, 2025
Destination: Oslo
The service is quite good.
View moreJune 27, 2025
Destination: Stavanger
Not bad.
View moreJune 27, 2025
Destination: Tromso
Excellent.
View moreJune 26, 2025
Destination: Trondheim
Good
View moreJune 26, 2025
Destination: Oslo
Very good.
View moreJune 24, 2025
Destination: Bodo
Overall satisfied, but didn't get the exact car I wanted to rent.
View moreJune 23, 2025
Destination: Tromso
Very good.
View moreJune 22, 2025
Destination: Tromso
Helpful guidance
View moreJune 21, 2025
Destination: Bodo
In Nordic countries, the process is simple with no upselling.
View moreJune 20, 2025
Destination: Evenes
The service and car condition were satisfactory, but the deposit refund was a bit slow; it has been two weeks.
View moreJune 19, 2025
Destination: Oslo
The store staff were friendly and patient. However, after returning the car, they mentioned that additional charges might occur and would notify me via email, but I've never received it. Also, the emails and website from AVIS are in Norwegian. Could it be more user-friendly with an English option?
View moreJune 19, 2025
Destination: Oslo
Satisfied
View moreJune 18, 2025
Destination: Stavanger
Overall satisfied, but the reserved model was not provided. The range capability is not as good as Volkswagen. A deposit was collected, but it hasn't been refunded even after several working days.
View moreJune 16, 2025
Destination: Oslo
Great service.
View moreJune 15, 2025
Destination: Oslo
So far, I am satisfied. However, as the process is not yet fully completed (the hold amount has not been settled, and there may still be issues to resolve), I cannot give a complete evaluation at this time. Thank you for your understanding!
View moreJune 14, 2025
Destination: Oslo
Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?
View moreJune 13, 2025
Destination: Oslo
Good vehicle condition, no insurance upselling, fast deposit refund, clear billing details for highway tolls and parking fees with invoices.
View moreJune 13, 2025
Destination: Harstad
Satisfied
View moreJune 12, 2025
Destination: Evenes
Overall service satisfaction
View moreJune 10, 2025
Destination: Oslo
Excellent, got an upgraded car.
View moreJune 10, 2025
Destination: Evenes
Pretty good.
View moreJune 2, 2025
Destination: Oslo
Recommended. Efficient and honest.
View moreJune 1, 2025
Destination: Oslo
The service was great.
View moreMay 31, 2025
Destination: Oslo
Very good, no upselling, efficient service, finished in five minutes! Returning the car was also simple, and all the staff were friendly throughout the process.
View moreMay 31, 2025
Destination: Oslo
Excellent service, no upselling, efficient handling, all completed in five minutes! Returning the car was also very easy, and the staff were friendly throughout.
View moreMay 26, 2025
Destination: Oslo
Quite good.
View moreMay 25, 2025
Destination: Stavanger
No need to wait in line, very convenient.
View moreMay 25, 2025
Destination: Svolvaer
The car pickup and return process is convenient and efficient.
View moreMay 24, 2025
Destination: Oslo
Excellent. The car is in great condition and performs superbly.
View moreMay 17, 2025
Destination: Tromso
Overall satisfied, but noticed towards the end that the car didn't have snow tires.
View more