Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 18, 2025
Destination: Helsinki
カウンターの女性はとてもフレンドリーで親切でした。車もナビがついていて、とても快適な移動が出来ました。
View moreSeptember 12, 2025
Destination: Helsinki
They directly upgraded us to an X1, very satisfied.
View moreSeptember 10, 2025
Destination: Helsinki
Very satisfied.
View moreSeptember 4, 2025
Destination: Helsinki
We arrived at the EuropeCar parking garage, but there was no one there. Staff from another company helped us contact them; they received the message but ignored it. When we finally found their office, there was only one staff member. Their attitude was okay.
View moreAugust 19, 2025
Destination: Helsinki
Pretty good, the process was quite fast.
View moreAugust 7, 2025
Destination: Helsinki
This app is so troublesome, it forces me to write a review, haha.
View moreAugust 2, 2025
Destination: Helsinki
Overall, the process of picking up and returning the car was very smooth. The store provided the vehicle promptly, and the car was fuel-efficient.
View moreAugust 2, 2025
Destination: Helsinki
The service was enthusiastic, attentive, and meticulous.
View moreJuly 31, 2025
Destination: Helsinki
Highly satisfied.
View moreJuly 13, 2025
Destination: Rovaniemi
Very satisfied
View moreJune 17, 2025
Destination: Helsinki
Satisfied
View moreMay 9, 2025
Destination: Helsinki
The staff is quite patient.
View moreApril 27, 2025
Destination: Helsinki
Very satisfied, it was completed in 10 minutes.
View moreMarch 25, 2025
Destination: Rovaniemi
Very good staff at Rovaniemi airport pick up. It was quick and explained all the details properly.
View moreMarch 19, 2025
Destination: Rovaniemi
Good
View moreMarch 12, 2025
Destination: Helsinki
Very satisfied. The staff were great.
View moreFebruary 20, 2025
Destination: Rovaniemi
Very satisfied.
View moreFebruary 17, 2025
Destination: Helsinki
Overall it's okay. The only downside is that the vehicle provided did not match the model reserved, and no equivalent vehicle was offered.
View moreFebruary 8, 2025
Destination: Rovaniemi
February 5, 2025
Destination: Ivalo
Very satisfied.
View moreFebruary 4, 2025
Destination: Helsinki
The car is very new, with only 1800km on it. Excellent.
View moreJanuary 28, 2025
Destination: Rovaniemi
It's quite good.
View moreJanuary 27, 2025
Destination: Oulu
We booked also a baby seat for a 6month old baby; however the seat was dirty, worn and barely suitable for a 6month old kid, it was more for a todler seat. Europecar staff at Oulu airport are absolutely fabulous, and helpful!
View moreJanuary 27, 2025
Destination: Helsinki
Upgraded to an SUV, the car was in good condition, smooth pickup process, and self-service return.
View moreJanuary 18, 2025
Destination: Rovaniemi
Very good.
View moreJanuary 18, 2025
Destination: Ivalo
January 15, 2025
Destination: Kittila
雪道でも安心して運転できた
View moreJanuary 12, 2025
Destination: Helsinki
Very satisfied, will choose again next time.
View moreJanuary 11, 2025
Destination: Helsinki
January 6, 2025
Destination: Rovaniemi
Excellent
View moreJanuary 1, 2025
Destination: Helsinki
Horrible. It was agreed at QEEQ a deposit of 1017€ and they charged 1500€. More they even didn’t care about the info that I have sent regarding the info and threatened me that If I didn’t pay they will not handle the car keys. Then charged me 75€ of arriving late knowing that it was my plane delayed. The worst of all was that they said that they need to charge the delayed fee because the office was closed but when delivering the car , it was on opening hours and the office was also closed and none to take care of the returning of the deposit. They kidnapped the deposit amount for 5 working days because they said that they need to see if there is speeding tickets or whatever. Very poor service.
View moreDecember 30, 2024
Destination: Helsinki
The journey was smooth, the service was efficient, and the car model was very new and nice.
View moreDecember 29, 2024
Destination: Rovaniemi
Pretty good.
View moreDecember 26, 2024
Destination: Kittila
The process was pretty quick.
View moreDecember 25, 2024
Destination: Rovaniemi
Very satisfied.
View moreDecember 25, 2024
Destination: Rovaniemi
Very satisfied.
View moreDecember 15, 2024
Destination: Rovaniemi
The staff had a great attitude and answered all my questions.
View moreDecember 2, 2024
Destination: Rovaniemi
The staff at the store explained the rental process very clearly and was very helpful. He even recommended local restaurants to us. The car wheels were equipped with anti-slip tires.
View moreNovember 26, 2024
Destination: Rovaniemi
It's okay because the train station was quite crowded, and I had to wait in line for a while.
View moreNovember 20, 2024
Destination: Helsinki
The deposit blocked at my credit car was higher than declared in booking.
View moreNovember 13, 2024
Destination: Rovaniemi
The service was warm, efficient, and convenient.
View moreNovember 13, 2024
Destination: Rovaniemi
Staff was helpful though it would be a bonus to tell how to find the electric charge port door opening button
View moreNovember 6, 2024
Destination: Helsinki
The return reminders, vehicle condition, and service were excellent.
View moreOctober 17, 2024
Destination: Rovaniemi
Very good
View moreOctober 11, 2024
Destination: Helsinki
Good
View moreOctober 11, 2024
Destination: Rovaniemi
Good
View moreOctober 10, 2024
Destination: Helsinki
Excellent
View moreSeptember 8, 2024
Destination: Rovaniemi
Simple and smooth process
View moreAugust 23, 2024
Destination: Helsinki
Very satisfied, the car was in great condition.
View moreAugust 22, 2024
Destination: Helsinki
Very satisfied.
View more