Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
July 29, 2025
Destination: Aalborg
Excellent service, no need to queue.
View moreJuly 27, 2025
Destination: Copenhagen
The store was easy to locate with navigation, the process was smooth, the car was clean, and it was easy to operate.
View moreJuly 22, 2025
Destination: Copenhagen
This trip covered Denmark, Norway, and Sweden, spanning 1900 kilometers. From pickup to drop-off, including handling a tire pressure alert by contacting customer service and resolving it perfectly, the overall experience was excellent. The car's trunk is spacious enough to accommodate two 26-inch suitcases, two 24-inch suitcases, one mini suitcase, and a large tote bag. Make sure to choose the full insurance option.
View moreJuly 21, 2025
Destination: Copenhagen
The car had mechanical issues, which caused problems during the trip and delayed our schedule.
View moreJuly 20, 2025
Destination: Copenhagen
Excellent service
View moreJuly 10, 2025
Destination: Copenhagen
Very satisfied
View moreJune 30, 2025
Destination: Sorvagur
The Honda HR-V provided by the rental company was excellent, even better than the one I originally booked. It was new and easy to drive. However, the store wasn't open when I arrived at 9 AM, which was a bit concerning. Thankfully, after making a phone call, a staff member quickly came to assist.
View moreJune 22, 2025
Destination: Copenhagen
Very good.
View moreJune 15, 2025
Destination: Copenhagen
The actual car received was the Corolla Cross, the hybrid SUV version of Corolla, which is quite fuel-efficient.
View moreJune 12, 2025
Destination: Copenhagen
It was just okay. They try to upsell insurance.
View moreJune 1, 2025
Destination: Copenhagen
The rental company upgraded me to a Peugeot 2008 SUV.
View moreMay 24, 2025
Destination: Copenhagen
It's acceptable.
View moreMay 14, 2025
Destination: Copenhagen
Excellent and quick service.
View moreMay 5, 2025
Destination: Copenhagen
Satisfied
View moreApril 25, 2025
Destination: Copenhagen
Perfect staff at the counter.
View moreApril 14, 2025
Destination: Odense
Very satisfied
View moreApril 9, 2025
Destination: Copenhagen
Satisfied
View moreMarch 21, 2025
Destination: Copenhagen
Pretty good. The rental company is excellent—left my phone behind, but they managed to find it and return it.
View moreMarch 14, 2025
Destination: Copenhagen
Free shuttle service.
View moreFebruary 20, 2025
Destination: Copenhagen
Standard service attitude, no pressure to purchase insurance, high efficiency.
View moreFebruary 16, 2025
Destination: Copenhagen
Excellent
View moreFebruary 13, 2025
Destination: Copenhagen
The overall service at the store is excellent. I've used Avis in multiple countries, and this location has the best service. They go over the rental contract with you step by step. During business hours, car inspections are done in person upon return. The car condition is decent, although one rear-view mirror is slightly loose, it does not affect driving.
View moreFebruary 12, 2025
Destination: Copenhagen
The worst service in years. The specific staff had the “ I couldn’t care less” attitude. I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise. I had to accept the charge. The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report.
View moreFebruary 6, 2025
Destination: Copenhagen
The service was excellent and thoughtful.
View moreJanuary 16, 2025
Destination: Billund
Fast rental process and excellent service from the staff.
View moreJanuary 12, 2025
Destination: Billund
Satisfied
View moreJanuary 7, 2025
Destination: Aalborg
Very satisfied, the service was excellent.
View moreJanuary 1, 2025
Destination: Billund
Very efficient.
View moreDecember 16, 2024
Destination: Copenhagen
Very good
View moreDecember 12, 2024
Destination: Copenhagen
The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again.
View moreNovember 22, 2024
Destination: Copenhagen
The car was fine, but when returning it, they claimed there was a slight scratch on the bell and said I caused it. During pickup, only their staff inspected the vehicle, and since the parking lot was dimly lit, I couldn't check properly. However, during the return in outdoor lighting, they nitpicked every detail.
View moreNovember 21, 2024
Destination: Copenhagen
The service was excellent and very convenient.
View moreNovember 15, 2024
Destination: Copenhagen
The process for both pickup and drop-off was very efficient, and the staff member's attitude was excellent.
View moreNovember 14, 2024
Destination: Copenhagen
Extremely satisfied.
View moreNovember 2, 2024
Destination: Copenhagen
No upselling, no long queues, and the staff spoke excellent English. I rented a compact car but ended up with a Peugeot 5008, which is really spacious. The luggage space was huge, and the back seats were very roomy.
View moreOctober 21, 2024
Destination: Copenhagen
Chinese students living locally, be cautious when renting! As a Chinese citizen working locally with a local driver's license, the rental company refused to hand over the car upon arrival, and they also refused to refund or allow an upgrade by paying the difference, claiming that only people residing in other countries could enjoy the booked price. In the end, no car was picked up.
View moreOctober 16, 2024
Destination: Copenhagen
Nice service from them but it was very expensive
View moreOctober 14, 2024
Destination: Copenhagen
Very satisfied
View moreOctober 11, 2024
Destination: Copenhagen
Overall service was good.
View moreOctober 7, 2024
Destination: Copenhagen
Extremely satisfying experience.
View moreSeptember 26, 2024
Destination: Copenhagen
Everything was great.
View moreSeptember 22, 2024
Destination: Sorvagur
Overall, everything was great except the car was slightly old.
View moreSeptember 20, 2024
Destination: Copenhagen
ALAMO is a local car rental company. Compared to other internationally renowned brands, the prices are much lower, but the service quality and standards are absolutely on par. However, there are more customers, so the waiting time in line is slightly longer. The vehicle condition is excellent, brand new and equipped with intelligent features.
View moreSeptember 8, 2024
Destination: Copenhagen
The upgraded vehicle this time consumes quite a bit of fuel. It's my first time driving a Hyundai, and I'm not sure why this car was assigned. It might have been an upgrade, but this upgrade ended up being counterproductive.
View moreSeptember 4, 2024
Destination: Copenhagen
The front desk service is slow and unprofessional, with a long waiting time.
View moreSeptember 3, 2024
Destination: Copenhagen
Overall good.
View moreAugust 31, 2024
Destination: Copenhagen
Extremely satisfied.
View moreAugust 26, 2024
Destination: Copenhagen
Very satisfied.
View moreAugust 25, 2024
Destination: Copenhagen
Very satisfied, the vehicle was very new and in excellent condition.
View moreAugust 19, 2024
Destination: Copenhagen
Overall service was good.
View more