Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 2, 2025
Destination: Vienna
The staff had a very good attitude during pickup, no hidden charges or forced sales. Paying some additional taxes is normal in Vienna.
View moreAugust 1, 2025
Destination: Vienna
Excellent service! Very hospitable! They even dropped us off at the airport at the end!
View moreJuly 28, 2025
Destination: Vienna
Very satisfied, no upselling, and the pick-up and drop-off processes were very convenient.
View moreJuly 23, 2025
Destination: Vienna
Very satisfied.
View moreJuly 23, 2025
Destination: Vienna
Satisfied
View moreJuly 19, 2025
Destination: Salzburg
Overall, very satisfied with the service.
View moreJuly 19, 2025
Destination: Vienna
They provided us with an almost brand-new Suzuki Swift (we expected an old car), only 5000 kilometers on it. The protective film had just been removed, and all functions were fully operational. The car was in excellent condition! The staff was very friendly and spoke slowly, knowing that our English wasn't very good. After we returned home, the rental deposit was also refunded quickly.
View moreJuly 14, 2025
Destination: Vienna
Very good and smooth experience.
View moreJuly 10, 2025
Destination: Salzburg
Satisfied
View moreJuly 3, 2025
Destination: Salzburg
Good service attitude.
View moreJune 29, 2025
Destination: Vienna
Overall pretty good, quick pickup and return.
View moreJune 25, 2025
Destination: Vienna
Consistently excellent service.
View moreJune 21, 2025
Destination: Salzburg
There was no queue when picking up the car, and the process was very smooth.
View moreJune 19, 2025
Destination: Vienna
Excellent
View moreJune 19, 2025
Destination: Vienna
It's okay.
View moreJune 18, 2025
Destination: Vienna
Very good, highly efficient, everything is as described.
View moreJune 8, 2025
Destination: Vienna
Satisfied
View moreJune 8, 2025
Destination: Vienna
Very satisfied
View moreJune 3, 2025
Destination: Vienna
Both the service and the vehicle were excellent. The car was relatively new, and the staff who delivered and picked up the vehicle were very attentive and friendly. I highly recommend purchasing full insurance for a self-drive trip, as various situations can occur on the road, such as scratches from flying stones. Buying QEEQ full insurance gives peace of mind.
View moreMay 24, 2025
Destination: Vienna
The overall service was quite good. Personally, I prefer to purchase high-coverage insurance for overseas self-driving trips, and in such cases, the rental company tends to be more accommodating. As for buying toll tickets, they didn't force me to buy them. I understand the price is slightly higher, but a few euros difference saves me from unnecessary hassle.
View moreMay 24, 2025
Destination: Vienna
Pretty good, but pay attention to credit card usage.
View moreMay 20, 2025
Destination: Vienna
The service attitude is great.
View moreMay 14, 2025
Destination: Vienna
Not bad, but communication was difficult due to the language barrier. They also asked for additional charges including crossing fees, road tax, highway tolls, and cleaning fees, totaling 159 euros.
View moreMay 13, 2025
Destination: Vienna
Arrived at 7:00 AM on Sunday, and the owner was busy on the phone. Turns out there were other people from the same flight also renting from them. Waited for half an hour to get picked up, but the attitude was very good. The car rental process explanation and reminders were thorough, and there was no upselling. The entire process was completed in just a few minutes. Returning the car was also smooth, returning directly to the airport.
View moreMay 2, 2025
Destination: Vienna
Pretty good.
View moreApril 30, 2025
Destination: Vienna
The staff were patient and attentive. Although our English is average, the staff patiently answered our questions. We originally rented an Opel but were given a Nissan Qashqai instead. It’s the same class of vehicle, but the car was a bit old.
View moreApril 24, 2025
Destination: Vienna
Very satisfied, picking up and switching cars was very quick.
View moreApril 13, 2025
Destination: Vienna
Excellent service
View moreApril 13, 2025
Destination: Vienna
The store is a bit far from the airport.
View moreApril 12, 2025
Destination: Vienna
Good
View moreApril 11, 2025
Destination: Vienna
The service was attentive and the staff were friendly.
View moreApril 10, 2025
Destination: Vienna
Great service
View moreApril 4, 2025
Destination: Vienna
Very satisfied.
View moreApril 3, 2025
Destination: Vienna
Very satisfied.
View moreApril 2, 2025
Destination: Vienna
Rented a car for just one day, but they required purchasing a minimum of ten days of Austrian highway tolls. Normally in cashless countries, rental companies include the annual highway tolls in the rental price.
View moreMarch 31, 2025
Destination: Vienna
The service was average, and additional fees were charged. After returning the car, I received a bill that included a €24.16 cleaning fee, which was not disclosed when renting the vehicle. I have never encountered this with other rental companies.
View moreA highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.
March 27, 2025
Destination: Vienna
The wait time to get the car ready and the unwillingness of the counter staff to give the cost break-up & answer my queries around cost was the only downside. If I remember correctly the delay was because they were fixing tyre puncture. Rest was all good, the car condition, cleanliness and pickup drop location.
View moreMarch 26, 2025
Destination: Vienna
The service was extremely poor. They forced me to purchase full insurance and made various unjustified deductions after the rental period. Even two months later, deductions were still being made, and they did not respond to emails for communication.
View moreMarch 25, 2025
Destination: Salzburg
The car was battered and bruised, full of scratches and has 70k km on the clock. I hire a lot of cars and they're almost always pretty new but it didn't matter, the car worked fine.
View moreMarch 19, 2025
Destination: Vienna
Car pickup was reasonably efficient.
View moreMarch 13, 2025
Destination: Vienna
The usual routine of upselling insurance during pickup. This rental company charged me 29 euros for car cleaning—should have cleaned it myself for 2 euros. Small rental companies rely on these charges to make money. However, they were quite friendly.
View moreFebruary 24, 2025
Destination: Vienna
At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD. Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including: Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge. Austrian Vignette (10.33 EUR): This charge is understood and acknowledged. Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge. Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.
View moreFebruary 21, 2025
Destination: Vienna
Very good
View moreFebruary 21, 2025
Destination: Vienna
Overall, it was pretty good. The car inspection was very thorough. Although I didn't encounter any issues, it's definitely something to pay attention to.
View moreFebruary 20, 2025
Destination: Vienna
No matter what, the rental company charges a cleaning fee of 20 euros.
View moreFebruary 17, 2025
Destination: Vienna
Very disappointing! After returning the car, my credit card was charged over 200 euros, claiming it was for car washing and some Vienna-related fees. During the return process, they confirmed there were no issues, yet the next day, they deducted money. They rented me a car with a Hungarian plate and still charged me a fee for entering Vienna?
View moreThe car itself had issues with the fuel gauge. It showed the tank wasn't full even after filling up and the pump automatically stopped. I ended up going to three or four different stations to refuel. Only when returning the car did they mention the fuel gauge was faulty. Couldn't they have informed me beforehand?
This was my worst experience in over ten self-driving trips in Europe.
February 16, 2025
Destination: Vienna
Very satisfied, the process is convenient.
View moreFebruary 12, 2025
Destination: Salzburg
Good service.
View moreFebruary 7, 2025
Destination: Vienna
Excellent service, provides shuttle service to the terminal with no hidden charges or insurance upselling. Highly recommended and trustworthy. Used up a bit of fuel without fully refilling, but upon return, the staff informed us it would only cost 5–6 euros. In the end, they charged just 5 euros. Very honest and reliable rental company.
View moreFebruary 6, 2025
Destination: Vienna
Very satisfied! The car quality exceeded expectations, and the pickup and drop-off process was convenient and efficient. No hidden charges or upselling. We added full insurance on site, and the staff was very cheerful. Any other small requests were no problem at all. Highly recommended!
View more